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Customer reviews for Norwegian Sun
3.8
Based on 4 reviews
Cabin
3.8
Service
3.8
Excursions
3.8
Dining
3.8
Activities
3.8
Value for money
3.8
Entertainment
3.8
We were on a cruise to South America starting on the 9th. March, 17, visiting Chile, Falkland Islands and Argentina. Before the cruise, we stayed 3 nights in Santiago, in Santa Lucia District. Its in a Local residential area, full of hotels, bars and restaurants. Its very near the main shopping malls and the place where we stayed in, was quiet at night. We had booked TUR BUS on line before departure from UK and on the day of sailing we took a taxi from Santiago to Valparaiso for the bus to the port. The bus stops well away from the ship port and you have to take a taxi to the port. It costs us$12 in total and worth it.While waiting to check in at the port for ship embarkation, there was no announcement that the ship could not come to the port because the berth was taken up by a cargo ship. After waiting for over three hours, we finally boarded the ship. We have been sailing with NCL over a number of years and have visited almost all the ports of call in USA, Canada and Europe. We have been on this ship before but the facilities have been run down to cut cost. The quality of food did not vary from day to day, the entertainment on the ship was worst than before, there was no parties on the pool deck when on sea or Barbecues as before. Although the staff in general were quite helpful and courteous but watch out for the security check when disemarking at ports. Securitykept on telling the customers to put their DINEROS(loose change) in the small tray she was handing out. When customers put their money in the tray, she said its all right, don't worry about it and she had problems with customers who found it hard to understand why is she saying one thing and then saying don't worry about it. I wanted to go out to the port and handed in my card. She swiped the card and as I was about to go she said wait and after couple of minutes, said you can go. When I asked her for my card, she said that the tender is coming and I have to wait. You can see the problem she has caused and its the customer who is blamed for everything and not the staff. Otherwise the cruise was fantastic and the weather was excellent going round the Cape Horn and very sunny and virtually no wind in Port Stanley. The NCL Sun is more likely to be replaced by NEW ship BLISS but its time for NCL to look at the behavior of their staff towards their customers.We definitely would not sail on NCL Sun again because of poor management, lack of entertainment, which is the worst I have seen on any of the NCL line, the cruise director laughs at his own jokes and does not think outside the box. Its time for NCL to either train their staff to be customer friendly or fire them, get another cruise director and entertainment staff and variety of performers and not the same old performers on the ship coming two or three times doing the same things.
Verified customer
1 cruise
18 Apr 2017
BA flight to Tampa 4/10 Tampa Hotel 7/10 This was our first 'normal' cruise previously done Star Clipper x 2. The advice and suggestion from Saam was spot on, the ship was the right size for us, we saw the Epic in port and that really is too big! The experience was very enjoyable and I have no major complaints. The ship is 14 years old and showing a bit of 'wear and tear'. The main buffet area is OK but like a motor service area, however the food was good and lots of choice, the 'free style' dining definitely worked for us. The speciality restuarants were very good, we tried French, Brazilian and Tepanyaki. The two main restuarants Seven Seas and Four Seasons were generally good, service was great, food was average. Our cabin was great and service A1. The onboard facilities were good, we always got a sun bed and pleanty of room on the decks. The spa was pricey and not good value, sales pitch is quite heavy and it is easy to be 'confused' with the costs. The shows ,jersey Boys & We will Rock You' were amazing, as good as West End shows. The bar service was hit and miss, often slow and not as customer service focused as other services, maybe because they are not on the tip rota? The wifi was very expensive.
Verified customer
1 cruise
20 Jan 2015
Dear all This was our first cruise - we had no expectations and we were not really disappointed. Seasoned cruisers will tell you that the ship was not the best, in fact not good at all compared to other lines and ships. The price we paid, the value was very good. Please be aware that the ship deals in dollars, if the rate for sterling is low everything is v expensive! If you get a good deal - go on the trip - if you are looking for a cruise with all the trimmings - don't bother.
Verified customer
1 cruise
3 Jul 2010
The ship was very clean and the staff overall very good. Some would even help you with opening the heavy doors. Our cabin staff were excellent. Clean towels twice a day and nothing was too much trouble. There were two resident groups singing during our 3 week cruise through the Panama Canal, needless to say they repeated songs on a daily basis and never upped the beat. The food was great, only one comment and that was in the Pacific Heights Restaurant the menu stayed the same for 3 weeks. Not sure why.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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Located on Tampa Bay in Florida, the bustling city of Tampa is known for its variety of museums, theme parks and other extraordinary offerings. In particular, its popular due to its theme park Busch Gardens, the Florida Aquarium and the bustling neighbourhood Ybor City.
Things to do in Tampa:
Busch Gardens
Spanning an incredible 335 acres, Busch Gardens in Tampa Bay has an Asian and African theme. An animal park and theme park operated by SeaWorld, it's filled with fun attractions including the Cheetah Run rollercoaster, and animals from around the world.
Florida Aquarium
Located in the downtown area of Tampa, the Florida Aquarium spans 250,000 square feet and is home to thousands of tropical fish, sharks and other marine life. Whilst at the aquarium, you can spend your time wondering around the different exhibits and can even opt to purchase one of the extra experiences; which include the likes of penguin encounters and wild dolphin cruises.
Ybor City
The vibrant neighbourhood of Ybor City boasts a wide selection of fascinating vintage shops, boutiques, and Latin American/Cuban eateries. There's even a mall with all the amenities you'll require, including bars and a cinema.
Roatan Island
DAY 4
Part of the Bay Islands to the north of Honduras, Roatan is a paradise of white beaches, clear-blue waters and a laid-back atmosphere. Little French Key is a highlight where you can swim, soak up the sun on the warm white sands, and then take a cable car up over the beach for breath-taking views around this tropical paradise. Meanwhile Mahogany Bay is popular for the beach, ziplining and snorkelling.
Things to do in Roatan Island:
Mahogany Bay
Mahogany Bay is lively with activities right at the port. After docking cruisers can head to the man-made beach to relax in the sun and dip in the sea, or rent an ATV and take a tour. For the adventurous, a zipline takes you across the lush canopy.
West Bay Beach
Beloved for its sunsets, the beautiful beach and fantastic water activities, West Bay Beach is a must visit during your time in Roatan Island. With lots of glass bottom boats, this stunning beach offers the perfect opportunity to relax and take in the scenery.
Gumbalimba Park
From macaws to iguanas and monkeys, this wonderful eco-adventure park is a popular attraction on the island. Opened in 2003, it’s filled with native plants and wildlife.
Belize City
DAY 5
A port city within the Central American country of Belize, Belize City is split into two areas, the north side and the south side. Situated on the Caribbean Sea, this bustling city has an array of attractions, from the Museum of Belize, to Baron Bliss Lighthouse and the Belize Sign Monument. Known for its delicious street food, shops and turquoise waters, Belize City is divided by a historic, 1920s swing bridge.
Things to do in Belize City:
Museum of Belize
Situated within easy walking distance of the port, the Museum of Belize was initially a prison when it was built in the 19th century. Now home to an array of art and historic exhibits, it’s a must for visitors wanting to learn more about the Central American country.
Lighthouse
The Baron Bliss Lighthouse is a prominent landmark within the city, and was constructed in 1885. Situated on the former site of a historic Spanish fortress, this unique lighthouse stands as a welcoming beacon to the city and stands at an impressive 52 feet.
Belize Sign
If you’re looking for the perfect photo to remember your trip to Belize City, head to the Belize Sign. Situated at the northern end of the city, this colourful and popular sign has a beautiful ocean backdrop.
Majahual, Costa Maya
DAY 6
The Costa Maya cruise port in Mahahual is a popular destination for many cruise lines. At this fun port-cum-resort cruisers can go wild in the Lost Mayan Adventure Park on the zip lines, water slides and high rope walkways. Alternatively, you can dive into nature with scuba and snorkelling or rent a buggy to explore the local area through the lush jungles surrounding the cruise port and resort.
Things to do in Majahual, Costa Maya:
Lost Mayan Adventure Park
Featuring water slides up to 78ft and numerous thrilling ziplines across the canopies, Lost Mayan Kingdom provides fantastic fun for all the family, as well as insight into the fascinating Mayan culture. Discover Mayan legends at this brilliant park!
Cozumel
DAY 7
Cozumel is a real highlight of any tour of Mexico, Central America or the Caribbean. On this paradise island you can ride dune buggies, snorkel and scuba dive with a vast variety of sea life including sharks. Meanwhile, for those wanting to have a splash, you can hire a number of marine vehicles, play on the inflatable water park. As well as perfect for families, couples can retreat to a peaceful getaway with a relaxing massage on the beach.
Things to do in Cozumel:
Punta Sur Ecological Park
Bursting with beautiful flora, coral reefs and sandy beaches, Punta Sur Ecological Park is a haven for stunning nature. Take a dip in the vibrant waters and dive deep to discover the marine life, before enjoying a delicious lunch and a cold drink at the restaurants.
Chankanaab Beach Adventure Park
Visitors of all ages will love Chankanaab Beach Adventure Park thanks to its many activities on offer. Go below the surface and discover colourful fish, reefs and even underwater sculptures, watch the sea lion show or enjoy a massage by the beautiful lagoon.
Cozumel Pearl Farm
A family-owned attraction, the Cozumel Pearl Farm is in a beautiful location, with turquoise waters and a white sandy beach. A unique experience, you’ll learn how these beautiful objects are cultivated and then become a piece of jewellery.
Tampa
DAY 9
Located on Tampa Bay in Florida, the bustling city of Tampa is known for its variety of museums, theme parks and other extraordinary offerings. In particular, its popular due to its theme park Busch Gardens, the Florida Aquarium and the bustling neighbourhood Ybor City.
Things to do in Tampa:
Busch Gardens
Spanning an incredible 335 acres, Busch Gardens in Tampa Bay has an Asian and African theme. An animal park and theme park operated by SeaWorld, it's filled with fun attractions including the Cheetah Run rollercoaster, and animals from around the world.
Florida Aquarium
Located in the downtown area of Tampa, the Florida Aquarium spans 250,000 square feet and is home to thousands of tropical fish, sharks and other marine life. Whilst at the aquarium, you can spend your time wondering around the different exhibits and can even opt to purchase one of the extra experiences; which include the likes of penguin encounters and wild dolphin cruises.
Ybor City
The vibrant neighbourhood of Ybor City boasts a wide selection of fascinating vintage shops, boutiques, and Latin American/Cuban eateries. There's even a mall with all the amenities you'll require, including bars and a cinema.