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Customer reviews for Norwegian Sun
3.8
Based on 4 reviews
Cabin
3.8
Service
3.8
Excursions
3.8
Dining
3.8
Activities
3.8
Value for money
3.8
Entertainment
3.8
We were on a cruise to South America starting on the 9th. March, 17, visiting Chile, Falkland Islands and Argentina. Before the cruise, we stayed 3 nights in Santiago, in Santa Lucia District. Its in a Local residential area, full of hotels, bars and restaurants. Its very near the main shopping malls and the place where we stayed in, was quiet at night. We had booked TUR BUS on line before departure from UK and on the day of sailing we took a taxi from Santiago to Valparaiso for the bus to the port. The bus stops well away from the ship port and you have to take a taxi to the port. It costs us$12 in total and worth it.While waiting to check in at the port for ship embarkation, there was no announcement that the ship could not come to the port because the berth was taken up by a cargo ship. After waiting for over three hours, we finally boarded the ship. We have been sailing with NCL over a number of years and have visited almost all the ports of call in USA, Canada and Europe. We have been on this ship before but the facilities have been run down to cut cost. The quality of food did not vary from day to day, the entertainment on the ship was worst than before, there was no parties on the pool deck when on sea or Barbecues as before. Although the staff in general were quite helpful and courteous but watch out for the security check when disemarking at ports. Securitykept on telling the customers to put their DINEROS(loose change) in the small tray she was handing out. When customers put their money in the tray, she said its all right, don't worry about it and she had problems with customers who found it hard to understand why is she saying one thing and then saying don't worry about it. I wanted to go out to the port and handed in my card. She swiped the card and as I was about to go she said wait and after couple of minutes, said you can go. When I asked her for my card, she said that the tender is coming and I have to wait. You can see the problem she has caused and its the customer who is blamed for everything and not the staff. Otherwise the cruise was fantastic and the weather was excellent going round the Cape Horn and very sunny and virtually no wind in Port Stanley. The NCL Sun is more likely to be replaced by NEW ship BLISS but its time for NCL to look at the behavior of their staff towards their customers.We definitely would not sail on NCL Sun again because of poor management, lack of entertainment, which is the worst I have seen on any of the NCL line, the cruise director laughs at his own jokes and does not think outside the box. Its time for NCL to either train their staff to be customer friendly or fire them, get another cruise director and entertainment staff and variety of performers and not the same old performers on the ship coming two or three times doing the same things.
Verified customer
1 cruise
18 Apr 2017
BA flight to Tampa 4/10 Tampa Hotel 7/10 This was our first 'normal' cruise previously done Star Clipper x 2. The advice and suggestion from Saam was spot on, the ship was the right size for us, we saw the Epic in port and that really is too big! The experience was very enjoyable and I have no major complaints. The ship is 14 years old and showing a bit of 'wear and tear'. The main buffet area is OK but like a motor service area, however the food was good and lots of choice, the 'free style' dining definitely worked for us. The speciality restuarants were very good, we tried French, Brazilian and Tepanyaki. The two main restuarants Seven Seas and Four Seasons were generally good, service was great, food was average. Our cabin was great and service A1. The onboard facilities were good, we always got a sun bed and pleanty of room on the decks. The spa was pricey and not good value, sales pitch is quite heavy and it is easy to be 'confused' with the costs. The shows ,jersey Boys & We will Rock You' were amazing, as good as West End shows. The bar service was hit and miss, often slow and not as customer service focused as other services, maybe because they are not on the tip rota? The wifi was very expensive.
Verified customer
1 cruise
20 Jan 2015
Dear all This was our first cruise - we had no expectations and we were not really disappointed. Seasoned cruisers will tell you that the ship was not the best, in fact not good at all compared to other lines and ships. The price we paid, the value was very good. Please be aware that the ship deals in dollars, if the rate for sterling is low everything is v expensive! If you get a good deal - go on the trip - if you are looking for a cruise with all the trimmings - don't bother.
Verified customer
1 cruise
3 Jul 2010
The ship was very clean and the staff overall very good. Some would even help you with opening the heavy doors. Our cabin staff were excellent. Clean towels twice a day and nothing was too much trouble. There were two resident groups singing during our 3 week cruise through the Panama Canal, needless to say they repeated songs on a daily basis and never upped the beat. The food was great, only one comment and that was in the Pacific Heights Restaurant the menu stayed the same for 3 weeks. Not sure why.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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As California’s second largest city, San Diego is known for its gorgeous climate, sandy beaches and a wide array of outdoor activities. From camping, hiking or sailing, visitors can take in the beautiful wilderness and spot the fascinating wildlife whether they’re exploring the foothills or tramping the mountains. Not only this, San Diego boasts a thriving arts and culture community with over 15 museums and galleries.
Things to do in San Diego:
Balboa Park
This 1,200-acre cultural park is a haven of lush vegetation, beautiful flora and vibrant attractions. Boasting more than 16 museums and performance venues, and even San Diego Zoo, Balboa Park provides a beautiful day out surrounded by nature.
San Diego Zoo
Home to over 650 species, San Diego Zoo is an unrivalled wildlife experience. As the most visited zoo in the US, it puts great emphasis on conservation and education, giving visitors opportunity to get close and learn more about their favourite animal.
SeaWorld
A renowned attraction, SeaWorld San Diego is a thrilling aquarium and adventure park. With an array of indoor and outdoor exhibits, live shows and more, a trip to SeaWorld San Diego is perfect for all the family. From dolphins, to sea turtles, visiting this unique attraction is a fun way to spend the day.
Puerto Vallarta
DAY 8
Nestled between the tropical lush hills, Puerto Vallarta is a popular Mexican cruise destination due to its lively downtown area and local resorts cruisers have access to. Depending on where you dock, you’ll have access to a nearby resort where you can eat, sunbathe and make the most of the pools and other activities. Meanwhile, if looking to head down town, just take the bus or the taxi for 15 minutes for cool bars, shopping and restaurants.
Things to do in Puerto Vallarta:
Los Muertos Beach
Earning its name for its legends of piracy, Los Muertos beach is the most visited beach in Puerto Vallarta. With countless restaurants and bars in the area, visitors can enjoy delicious cuisine followed by a dip in the sea or a stroll along the beautiful pier.
Bucerias Beach
This golden, sandy beach is framed by coconut palm trees and a gentle surf, idyllic for swimming and paddle-boarding. Situated 25 minutes from Puerto Vallarta, it’s a quieter beach than most and makes for a blissful afternoon of relaxing.
Viewpoint
Frequently coined as the most popular attraction in the city, the Hill of the Cross Viewpoint in Puerto Vallarta offers incredible panoramic views of the city. A modern, open tower, it gives you the perfect opportunity to capture unforgettable photos, whilst admiring the bustling city below.
Mazatlan
DAY 9
Known for its picturesque beaches, colourful houses and vibrant feel, Mazatlán in Mexico is a popular resort town. With historic landmarks such as the Angela Peralta Theater, amongst the modern district of Zona Dorada. Alongside the theatre, other attractions in the town include the Parque Natural Faro Mazatlán and the Plaza Machedo.
Things to do in Mazatlan:
Angela Peralta Theater
One of the most prominent and significant attractions in the town, the Angela Peralta Theater is located just off the bustling area of Plaza Machado. Home to an array of performances, from more modern musical performances to class theatre, it’s one of the most popular theatres in the country to visit due to its incredible interior.
Parque Natural Faro
If you’re looking for breathtaking views out over the town, head to the Parque Natural Faro. In the park you’ll find a hilltop lighthouse, amongst a number of exhilarating hiking trails. Picturesque and tranquil, this park is a must visit whilst stopping off in the town.
Plaza Machado
Arguably the heart of the city, Plaza Machado is a historic and vibrant area with a variety of restaurants, bars and restaurants. Once a marsh area, but now a built up area with plenty of things to do and see, the plaza is frequently voted as one of the best attractions in the town.
Cabo San Lucas
DAY 10-11
Cabo San Lucas is the perfect destination to get out and about in the serene Mexican sun. From the picturesque harbour head south to the Lands End Peninsula. Here, you’ll find the beautiful Lovers Beach, perfect for snorkelling, before walking up Mount Solmar for unrivalled photo opportunities out over the town and the bay. Heading back into town the Museum of Natural History is a great for families while the resort to the east is a must for golf fans.
Things to do in Cabo San Lucas:
Natural History Museum
This free museum is home to many exhibits, highlighting the fascinating archaeology, geology and culture of the area, including the history of the original inhabitants of Los Cabos, the Pericúes. Visitors will also find exhibits on the marine life, including the bones of a whale
Lands End
At the southern end of Cabo San Lucas you’ll find this spectacular rock formation known as Lands End. Created by rough wind and sea, this natural attraction is a fantastic opportunity to take photos and spot sea lions lazing on the rocks in the sun.
Lovers Beach
If you’re looking for some rest and relaxation, head to the picturesque Lovers Beach. A remote beach with limestone cliffs, golden sand and turquoise waters, it can be accessed by a boat. The ultimate tranquil destination in Cabo San Lucas, it’s also a wonderful place to enjoy a picnic.
San Diego
DAY 13
As California’s second largest city, San Diego is known for its gorgeous climate, sandy beaches and a wide array of outdoor activities. From camping, hiking or sailing, visitors can take in the beautiful wilderness and spot the fascinating wildlife whether they’re exploring the foothills or tramping the mountains. Not only this, San Diego boasts a thriving arts and culture community with over 15 museums and galleries.
Things to do in San Diego:
Balboa Park
This 1,200-acre cultural park is a haven of lush vegetation, beautiful flora and vibrant attractions. Boasting more than 16 museums and performance venues, and even San Diego Zoo, Balboa Park provides a beautiful day out surrounded by nature.
San Diego Zoo
Home to over 650 species, San Diego Zoo is an unrivalled wildlife experience. As the most visited zoo in the US, it puts great emphasis on conservation and education, giving visitors opportunity to get close and learn more about their favourite animal.
SeaWorld
A renowned attraction, SeaWorld San Diego is a thrilling aquarium and adventure park. With an array of indoor and outdoor exhibits, live shows and more, a trip to SeaWorld San Diego is perfect for all the family. From dolphins, to sea turtles, visiting this unique attraction is a fun way to spend the day.