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Customer reviews for Norwegian Sun
3.8
Based on 4 reviews
Cabin
3.8
Service
3.8
Excursions
3.8
Dining
3.8
Activities
3.8
Value for money
3.8
Entertainment
3.8
We were on a cruise to South America starting on the 9th. March, 17, visiting Chile, Falkland Islands and Argentina. Before the cruise, we stayed 3 nights in Santiago, in Santa Lucia District. Its in a Local residential area, full of hotels, bars and restaurants. Its very near the main shopping malls and the place where we stayed in, was quiet at night. We had booked TUR BUS on line before departure from UK and on the day of sailing we took a taxi from Santiago to Valparaiso for the bus to the port. The bus stops well away from the ship port and you have to take a taxi to the port. It costs us$12 in total and worth it.While waiting to check in at the port for ship embarkation, there was no announcement that the ship could not come to the port because the berth was taken up by a cargo ship. After waiting for over three hours, we finally boarded the ship. We have been sailing with NCL over a number of years and have visited almost all the ports of call in USA, Canada and Europe. We have been on this ship before but the facilities have been run down to cut cost. The quality of food did not vary from day to day, the entertainment on the ship was worst than before, there was no parties on the pool deck when on sea or Barbecues as before. Although the staff in general were quite helpful and courteous but watch out for the security check when disemarking at ports. Securitykept on telling the customers to put their DINEROS(loose change) in the small tray she was handing out. When customers put their money in the tray, she said its all right, don't worry about it and she had problems with customers who found it hard to understand why is she saying one thing and then saying don't worry about it. I wanted to go out to the port and handed in my card. She swiped the card and as I was about to go she said wait and after couple of minutes, said you can go. When I asked her for my card, she said that the tender is coming and I have to wait. You can see the problem she has caused and its the customer who is blamed for everything and not the staff. Otherwise the cruise was fantastic and the weather was excellent going round the Cape Horn and very sunny and virtually no wind in Port Stanley. The NCL Sun is more likely to be replaced by NEW ship BLISS but its time for NCL to look at the behavior of their staff towards their customers.We definitely would not sail on NCL Sun again because of poor management, lack of entertainment, which is the worst I have seen on any of the NCL line, the cruise director laughs at his own jokes and does not think outside the box. Its time for NCL to either train their staff to be customer friendly or fire them, get another cruise director and entertainment staff and variety of performers and not the same old performers on the ship coming two or three times doing the same things.
Verified customer
1 cruise
18 Apr 2017
BA flight to Tampa 4/10 Tampa Hotel 7/10 This was our first 'normal' cruise previously done Star Clipper x 2. The advice and suggestion from Saam was spot on, the ship was the right size for us, we saw the Epic in port and that really is too big! The experience was very enjoyable and I have no major complaints. The ship is 14 years old and showing a bit of 'wear and tear'. The main buffet area is OK but like a motor service area, however the food was good and lots of choice, the 'free style' dining definitely worked for us. The speciality restuarants were very good, we tried French, Brazilian and Tepanyaki. The two main restuarants Seven Seas and Four Seasons were generally good, service was great, food was average. Our cabin was great and service A1. The onboard facilities were good, we always got a sun bed and pleanty of room on the decks. The spa was pricey and not good value, sales pitch is quite heavy and it is easy to be 'confused' with the costs. The shows ,jersey Boys & We will Rock You' were amazing, as good as West End shows. The bar service was hit and miss, often slow and not as customer service focused as other services, maybe because they are not on the tip rota? The wifi was very expensive.
Verified customer
1 cruise
20 Jan 2015
Dear all This was our first cruise - we had no expectations and we were not really disappointed. Seasoned cruisers will tell you that the ship was not the best, in fact not good at all compared to other lines and ships. The price we paid, the value was very good. Please be aware that the ship deals in dollars, if the rate for sterling is low everything is v expensive! If you get a good deal - go on the trip - if you are looking for a cruise with all the trimmings - don't bother.
Verified customer
1 cruise
3 Jul 2010
The ship was very clean and the staff overall very good. Some would even help you with opening the heavy doors. Our cabin staff were excellent. Clean towels twice a day and nothing was too much trouble. There were two resident groups singing during our 3 week cruise through the Panama Canal, needless to say they repeated songs on a daily basis and never upped the beat. The food was great, only one comment and that was in the Pacific Heights Restaurant the menu stayed the same for 3 weeks. Not sure why.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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As California’s second largest city, San Diego is known for its gorgeous climate, sandy beaches and a wide array of outdoor activities. From camping, hiking or sailing, visitors can take in the beautiful wilderness and spot the fascinating wildlife whether they’re exploring the foothills or tramping the mountains. Not only this, San Diego boasts a thriving arts and culture community with over 15 museums and galleries.
Things to do in San Diego:
Balboa Park
This 1,200-acre cultural park is a haven of lush vegetation, beautiful flora and vibrant attractions. Boasting more than 16 museums and performance venues, and even San Diego Zoo, Balboa Park provides a beautiful day out surrounded by nature.
San Diego Zoo
Home to over 650 species, San Diego Zoo is an unrivalled wildlife experience. As the most visited zoo in the US, it puts great emphasis on conservation and education, giving visitors opportunity to get close and learn more about their favourite animal.
SeaWorld
A renowned attraction, SeaWorld San Diego is a thrilling aquarium and adventure park. With an array of indoor and outdoor exhibits, live shows and more, a trip to SeaWorld San Diego is perfect for all the family. From dolphins, to sea turtles, visiting this unique attraction is a fun way to spend the day.
Huatulco
DAY 6
Santa María Huatulco is a popular tourist spot for those cruising through Mexico due to the amazing indigenous Aztec architectural ruins in close by Parque Eco-Arqueológico Copalita. Here, visitors can explore pre-Spanish Mexican history by seeing the ancient temple and famous ceremonial ball game court, while the Bocano Del Río Copalita Museum boasts numerous wonderful artefacts obtained from the site.
Things to do in Huatulco:
Parque Eco-Arqueológico Copalita
The archaeological site of Parque Eco-Arqueológico Copalita provides a fantastic glimpse into the history of early Huatulco. Featuring uncovered temples and ball courts, the site also includes a museum and jungle trail to a lookout out on the cliff.
San Agustin
San Agustin is a picturesque bay that's popular for watersports, including snorkelling and scuba diving. It's also a beloved spot for relaxing on sun loungers with a refreshing drink in hand. A welcome change to the hustle and bustle, you'll love unwinding at this breathtaking beach.
Huatulco National Park
A popular national park located in Oaxaca, Huatulco National Park was established in 1998. A beautiful national park with crystal clear waters and lush greenery, it makes for a wonderful day out whilst in Huatulco.
Puerto Chiapas
DAY 7
Famous for the cruise terminal building’s giant thatched roof resembling an Aztec pyramid, Puerto Chiapas drops you straight into the local culture like few other cruise destinations right as you step off the ship. Outside, you’ll be greeted to musicians, and locals selling their wares and cuisine as well as the ability to take tours to such wondrous tour destinations as the Izapa Mayan ruins, Tapachula city and the famous chocolate city.
Things to do in Puerto Chiapas:
Izapa Mayan Ruins
Found in Puerto Chiapas, the Izapa Maya ruins is a pre-Columbian Mayan archaeological site with an abundance of history to be found. Wildlife thrives in the area that spans over 1.4 miles, including jaguar, deer and eagles, to name just a few.
Tapachula City
The southern-most city in Mexico, Tapachula was founded by the Aztecs in 1486. It has since grown in culture, history and wealth, with the Soconusco Archaeological Museum presenting many major artefacts from over time, including a golden skull. The San Augustine church which was built in the 18th century is also a must-visit for insight into the culture of this vibrant city, as well as the Mexican festivals held throughout the year.
Puerto Quetzal
DAY 8
On Guatemala’s pacific coast, Puerto Quetzal is one of Central America’s most popular tourist spots. Serving as the gateway to such sought-after destinations as UNESCO-listed Antigua, volcanic Lake Atitlán and the wonderfully preserved Mayan ruins at Tikal, visitors will find plenty of must-see attractions all just a short ride from the port, making for a perfect day tour. Don’t forget to try milk straight from the coconut, or mixed with rum for a more traditional taste.
Things to do in Puerto Quetzal:
Lake Atitlán
The deepest lake in Central America, Lake Atitlán is home to indigenous Mayan communities, with heritage of the tribe evident throughout lakeside towns, and opportunities to buy locally-made souvenirs and artwork.
Mayan Ruins, Tikal
Perhaps one of the most fascinating landmarks you could ever experience, the Mayan ruins of Tikal in Guatemala is one of the largest archaeological sites in the world. The temple stands at 47 metres high and was declared a UNESCO World Heritage Site in 1979.
Filadelfia coffee plantation
A short journey from Puerto Quetzal lies the fascinating Filadelfia Coffee Plantation. A plantation farming coffee beans since the late 19th century, it comprises a plantation, a hotel and more. There’s even the opportunity to take a coffee tasting tour or zip line.
Puntarenas
DAY 10
A beautiful port town in the Gulf of Nicoya, Puntarenas features a combination of natural and manmade attractions. From the bustling Casa de la Cultura with its theatres, art galleries and other attractions to its wildlife sanctuaries and reserves, there’s something for everyone in this vibrant port town.
Things to do in Puntarenas:
NATUWA Wildlife Sanctuary
Learn more about the Costa Rican macaws at the captivating NATUWA Wildlife Sanctuary. Rescuing and rehabilitating these fascinating creatures, you’ll be able to get up close to them and discover what it takes to care for them.
Parque Marino del Pacifico
Fun for all the family, the Parque Marino del Pacifico not only features an aquarium with an array of tropical fish, sharks, turtles and manta rays but a splash pool, playground and gift shop. Giving you a welcome break from the heat, this attraction is well worth a visit whilst in
Puntarenas.
Curi-Cancha Reserve
In the Cordillera de Tilarán, close to Juntas, lies the Curi Cancha Wildlife Refuge. A private wildlife sanctuary, it preserves cloud forest and is one kilometres or so before the renowned Monteverde Cloud Forest Reserve. Home to a variety of wildlife and plant life, this reserve is an extraordinary attraction to visit whilst in Puntarenas.
Arica
DAY 16
A port city in northern Chile, Arica is a popular surfing spot, with beautiful scenery including turquoise waters and desert terrain. Top attractions in the city include the Morro de Arica observation spot, El Laucho Beach and the extraordinary St. Mark's Cathedral.
Coquimbo
DAY 18
Despite its small population, Coquimbo is a busy port city with plenty to offer. Lying in the shadow of the 83-metre tall Cruz del Tercer Milenio, Coquimbo has lots of attractions to explore, including the 19th century fortification Fuerte de Coquimbo and the picturesque Playa La Herradura beach.
Santiago (Valparaiso)
DAY 19
Just under 2 hours from the capital of Santiago, Valparaiso is a vibrant port city on Chile's coast that's known for the colourful houses, beautiful coastal views and the numerous attractions that are waiting to be explored, including the Natural history museum, Baburizza Palace art museum and the Ascensor Reina Victoria. If you wish to travel to Santiago and you have time during your stop off, it's well worth the effort; as there are lots of sights to see, including Plaza de Armas and the Metropolitan Cathedral, which dates back to the 18th century.