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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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Since Warnemunde is just a 2 hour train journey from Berlin, many cruisers choose to head to the city, overlooking many hidden gems. This charming port town is a popular summer getaway for locals and it's easy to see why - with a seaside promenade, quirky storefronts, classic beer gardens and unique architecture, you can enjoy a leisurely stroll in the sun, followed by a splash in the sea or sunbathing on the beach.
Things to do in Berlin (Warnemunde):
Lighthouse
One of the most significant landmarks in Warnemunde is the lighthouse. Overlooking the Warnow River, the lighthouse was built in 1898 and has an impressive height of 36.9. A must visit whilst in the area, when you reach the top of it you’ll be awarded with breathtaking panoramic views.
Heimatmuseum
Housed in a picturesque building that dates to the 18th century, the museum is beautifully furnished with an array of collections showcasing the seafaring past, along with other artefacts from the local area. A fascinating insight into Warnermunde’s past, this quaint museum is situated in the centre of the port town.
Local Beach
One of the main beaches in the coastal resort, the Strand Warnemunde is distinguished by a white sandy beach and spans 200 metres. Warnemünde Beach is a well-liked gathering location due to the abundance of sports facilities available to enjoy on the beach.
Tallinn
DAY 6
With over a thousand years of history, Tallinn has struck a fantastic balance between old and new attractions, making it an ideal port of call. To get stuck into Estonian history and culture, visit the Estonian Architecture Museum and Tallinn's Old Town, both boasting fascinating insights into the city. Head to the TV Tower for unrivalled views across the Baltic, and for relaxing in the sun, Pirita Promenade will take you to the sandy beach for sunbathing and swimming.
Things to do in Tallinn:
Art Museum
Situated within a 18th-century Baroque palace, the Kadriorg Art Museum showcases international art dating between the 16th and 20th century. Built in 1725, the art museum was designed by Mikhail Zemtsov and Gaetano Chiaveri.
Cathedral
Taillin’s largest orthodox church, the Aleksander Nevski Katedraal is situated in the heart of the city. Built by Mikhail Preobrazhensky in an extraordinary and colourful Russian style, it dates to the late 19th century and is still an active church on Toompea hill.
TV Tower
If you want breathtaking views of Tallinn, head up the Tallinn Tv Tower. An impressive structure and landmark, it soars 314m in the air and features a viewing platform on the 21st level with glass flooring.
St. Petersburg - Overnight onboard
DAY 7-8
St Petersburg is all about extravagant and colourful architecture, renowned artwork and delectable dining. A full day tour is the best way to see as much of this imperial city as possible, with guides often beginning the experience with a visit to the Rostral Columns. St Isaac's Cathedral is also a must-see for it's striking golden dome, while the Spilled Blood Church is an unforgettable sight to witness. Leave time for a spot of caviar or vodka tasting to get a real taste of a Russian delicacy.
Helsinki
DAY 9
Boasting the sophisticated style and charm of a Scandinavian city, Helsinki is home to unique architecture, countless open parks, lavish shopping opportunities and some of the best seafood in the world. Grab a cup of rich Finnish coffee from the popular Market Square, pick up some handcrafted souvenirs and start exploring. We recommend the Chapel of Silence, Helsinki City Museum, the Design District and Helsinki University's Botanical Gardens.
Things to do in Helsinki:
Helsinki Cathedral
The Helsinki Cathedral is a Finnish Evangelical Lutheran cathedral of the Diocese of Helsinki and is situated in Senate Square in the neighbourhood of Kruununhaka. The church was initially constructed between 1830 and 1852 as a memorial to Tsar Nicholas I of Russia, the Grand Duke of Finland.
Museum of Finland
In the National Museum of Finland you’ll find an array of artefacts dating all the way back to the Stone Age. Objects which showcase Finland’s fascinating cultural history, it’s housed within an impressive building designed in a romantic, Finnish national style.
Art Museum
The Museum of Contemporary Art Kiasma is located within Mannerheimintie in Helsinki. A quirky, modern building, it forms part of the Finnish National Gallery and houses contemporary art from an array of different international artists.
Stockholm
DAY 10
Combining ancient history and architecture with modern urban flair, Stockholm is known as one of the most welcoming cities in the world. Culture vultures, in particular, will be delighted by the range of attractions on offer, such as the fairytale-esque Old Town, the extravagant royal palace and the Vasa Museum. For ultimate relaxation, head to a Swedish sauna to soak in an ambient setting. Just don't forget to leave time for authentic Swedish street food!
Things to do in Stockholm:
Royal Palace
One of most impressive palaces in Europe, the Royal Palace of Stockholm holds the majority of the monarchy's formal receptions year-round, as well as being the King of Sweden's official home. The palace, designed to resemble a Roman palace, was constructed in the baroque style by architect Nicodemus Tessin. With a state apartment overlooking the city and smaller living rooms facing the inner courtyard, the palace includes more than 600 rooms spread across eleven storeys.
Fotografiska
Housed in an impressive brick building, the Fotografiska is a photography museum filled with contemporary exhibitions. Showcasing world-class photography, this unique attraction is located within the centre of the city.
ABBA Museum
Whether you love ABBA or you simply want to learn more about the band's iconic past, ABBA The Museum in Stockholm makes for a fun day out. See costumes they wore, artwork and more at this fascinating museum in the heart of the city