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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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Just a short train journey from the heart of bustling London, Tilbury offers the best sights of the city as well as attractions local to the cruise port. Explore Tilbury Fort which played a vital role in the battle against the Spanish Armada, and discover the 1127 Rochester Castle which plays host to numerous events and markets throughout the year. Finally, for a unique sightseeing tour, take a short ferry ride from Tilbury to Gravesend.
Things to do in London Tilbury:
Tilbury Fort
Tilbury Fort is an artillery fort on the north bank of the River Thames. It was formerly known as the Thermitage Bulwark and the West Tilbury Blockhouse. From the 16th century until the Second World War, it secured London's seaward approach. The first fort was constructed here by Henry VIII, and Queen Elizabeth I famously gathered her soldiers nearby to combat the Armada threat. With its network of moats and bastioned outworks, the current fort is perhaps the greatest example of its kind in England.
Coalhouse Fort
A short journey away from the port lies the Coalhouse Fort Park. Dating back to the 1860s, this fascinating coastal defence building holds an array of events throughout the year and is run solely by volunteers.
Guru Nanak Temple
Located just across the river in nearby Gravesend, the Siri Guru Nanak Darbar Gurdwara is a Sikh temple which offers guided tours. Extraordinary in its architecture, it’s an impressive building featuring 5 domes, hand crafted marble and stonework. It took inspiration from the iconic Golden Temple at Amritsar.
Amsterdam
DAY 2
One of the most popular cruise destinations in Europe, Amsterdam is perfect for a picturesque city getaway. Whether you're exploring the city on foot, by bike or by a canal boat, a tour is a great way to discover hidden gems as well as iconic landmarks such as the Anne Frank House, the Rijksmuseum and the Van Gogh Museum. Depending on the time of year, you may also experience the vibrant Keukenhof Gardens which are home to more than 7 million tulips.
Things to do in Amsterdam:
Rijksmuseum
Situated in the centre of Amsterdam, the Rijksmuseum, also known as the museum of Netherlands is home to an array of art, from Rembrandt to Van Gogh. Showcasing over 800 years of history, this beautiful and historic building is an iconic landmark that’s popular with both tourists and locals.
Anne Frank House
Located next to Westerkerk, the Anne Frank House is a museum that honours the Jewish wartime diarist Anne Frank. Situated on the Prinsengracht Canal, this fascinating but sorrowful landmark makes for a harrowing visit.
Vondelpark
This picturesque park spans an incredible 120 acres. Full of picturesque flora and fauna, it features a cafe, bandstand and more. A tranquil way to spend your day in Amsterdam, many people choose to ride bikes around it.
Tórshavn
DAY 4
The Faroe Islands' capital, Tórshavn is located on Streymoy Island. It is well-known for its little peninsula-sized ancient town, Tinganes, which is adorned with wooden cottages with grass roofs. Tórshavn Cathedral, which was restored in the 19th century, the Nordic House and the National Gallery of the Faroe Islands are all popular attractions to visit whilst in Torshavn. Established in the 13th century, throughout the years it’s grown to become one of the most inhabited areas in the Faroe Islands, as well as being a very popular tourist hotspot.
Things to do in Tórshavn:
National Gallery
A well-known art gallery with ongoing displays of Faroese artwork in Torshavn, the National Gallery of The Faroe Islands was founded in 1989, and consists of two galleries: one for ancient arts and one named Listaskáli. The museum is situated close to the Nordic House and was designed by prominent architect J.P. Gregoriussen.
The Nordic House
A significant institution, the Nordic House plays a crucial role in portraying the island's culture and history. Presenting art from across the region, it makes for a fascinating visit whilst stopping off in Torshavn.
Tórshavn Cathedral
In the historic district of Torshavn lies Tórshavn Cathedral. The second-oldest church in the Faroe Islands, it was built in 1788, with a white exterior and slate roof. One of the town's top draws, like many others in the Faroe islands, it's a Evangelical-Lutheran National Church.
Akureyri
DAY 6-7
The town of Akureyri, sometimes known as "The Capital of the North," is located in North Iceland's Eyjafjörur fjord. It is about 62 miles (100 km) from the Arctic Circle, and is the second-largest urban area in Iceland, home to roughly 19,500 people. There are several attractions in this picturesque town, from the Akureyri Botanical Gardens to the Akureyri Museum and Zipline that soars high above a river.
Things to do in Akureyri:
Akureyri Botanical Gardens
Opened in 1957, the Akureyri Botanical Gardens is situated within the Eyjafjord, and has an array of greenery, from trees to perennials and shrubs. A beautiful park to wall around, it’s ideal if you’re looking for a relaxing activity during your stop off in the port town.
Akureyri Museum
Within easy reach of the centre, the Akureyri Museum portrays the life of past inhabitants of the area, from photographs to artefacts. Offering two permanent exhibitions showcasing the ‘early times’, this extraordinary museum will transport you back in time and immerse you into the culture of Iceland.
Akureyri Zipline
If you’re looking for an activity that’s exhilarating from start to finish, look no further than the zipline. An activity that takes up to 2 hours, you’ll soar over the rustling river and steep cliffs, taking in the incredible surrounding scenery. Also giving you an opportunity to enjoy a light hike, this fun activity is any adrenaline-seeker’s dream!
Reykjavik
DAY 8-9
Home to some of the most striking buildings you'll ever see, Reykjavik is a small city that packs a powerful punch. Take a dip in one of the many geothermal pools to truly relax, or enjoy a refreshing hike in the great outdoors. A visit to the iconic Hallgrímskirkja Church is a must for architecture enthusiasts, though a simple walking tour around the city will see you discovering stunning designs and street art. Don't forget to leave room for the outstanding local cuisine, from fresh seafood to grilled meats.
Things to do in Reykjavik:
National Museum of Iceland
Step back in time in this fascinating museum located in the heart of the city. Built in 1863, it’s home to a variety of exhibitions showcasing the enthralling history of Iceland, from its maritime past to artefacts capturing the life of original settlers within the country.
Harpa
Situated in the centre of the city, Harpa is an extraordinary concert hall that features a distinct design with coloured glass surrounding its exterior. Host to a range of concerts, conferences, plays, opera performances and more, it’s a must-see when in the city.
Blue Lagoon
Arguably one of the most beloved attractions in Iceland is the Blue Lagoon. Located less than 45 minutes from the city, it has a geothermal spa that’s bright blue. Onsite there is also a cafe, a massage room, restaurants and more to enjoy throughout your time there.
Kirkwall, Orkney Islands
DAY 12
The biggest town in Orkney, Kirkwall is a quaint yet bustling Scottish town that can easily be enjoyed by foot. From the St. Magnus Cathedral to the Bishop's and Earl's Palaces and the Orkney Museum, history lovers can learn more about this charming town. Head to the colourful harbour to admire the sea views, or explore the two beaches to truly admire Scotland's beautiful coastline.
Things to do in Kirkwall, Orkney Islands:
The Orkney Museum
Opened in 1968 and run by the Orkney Islands Council, the Orkney Museum in Kirkwall, Orkney, Scotland, formerly known as Tankerness House Museum, chronicles the history of the Orkney Islands from the Stone Age through the Picts and Vikings to the present.
Highland Park Whisky Distillery
If you love whiskey, learning the history of it and how it’s made, take a trip to the Highland Park Whiskey Distillery. A 18th century, malt-whiskey distillery, you’ll find out all about the drink with a knowledgeable guide.
St. Magnus Cathedral
St. Magnus Cathedral, also known as the "Light in the North," was built in 1137 by the Viking earl Rognvald in memory of his uncle St. Magnus, who was crucified in Kirkwall, the main city of the Orkney Islands.
London Tilbury
DAY 14
Just a short train journey from the heart of bustling London, Tilbury offers the best sights of the city as well as attractions local to the cruise port. Explore Tilbury Fort which played a vital role in the battle against the Spanish Armada, and discover the 1127 Rochester Castle which plays host to numerous events and markets throughout the year. Finally, for a unique sightseeing tour, take a short ferry ride from Tilbury to Gravesend.
Things to do in London Tilbury:
Tilbury Fort
Tilbury Fort is an artillery fort on the north bank of the River Thames. It was formerly known as the Thermitage Bulwark and the West Tilbury Blockhouse. From the 16th century until the Second World War, it secured London's seaward approach. The first fort was constructed here by Henry VIII, and Queen Elizabeth I famously gathered her soldiers nearby to combat the Armada threat. With its network of moats and bastioned outworks, the current fort is perhaps the greatest example of its kind in England.
Coalhouse Fort
A short journey away from the port lies the Coalhouse Fort Park. Dating back to the 1860s, this fascinating coastal defence building holds an array of events throughout the year and is run solely by volunteers.
Guru Nanak Temple
Located just across the river in nearby Gravesend, the Siri Guru Nanak Darbar Gurdwara is a Sikh temple which offers guided tours. Extraordinary in its architecture, it’s an impressive building featuring 5 domes, hand crafted marble and stonework. It took inspiration from the iconic Golden Temple at Amritsar.