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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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The lively and historic coastal town of Harwich is one of the UK's busiest international cruise ports, and provides an excellent glimpse into quintessentially British maritime life. Enjoy a classic fish and chips on the harbour as you watch the ships sail by, or - if you're feeling daring - take part in some watersports yourself. Outdoorsmen will love the gorgeous walks you'll find nearby, as well as the scenic cycle routes.
Lerwick, Shetland Islands
DAY 3
The Shetland Islands' only town, Lerwick is home to half of the island's population, and while it may be small, there's plenty to do during your time here. Perfect for those who love spending time outdoors, explore this remote part of Scotland by foot as you soak up the local wildlife, from ponies to rare birds. Before you leave, be sure to visit the Shetland Museum and Archive and the Mareel, where you'll learn more about life in Lerwick.
Things to do in Lerwick, Shetland Islands:
Shetland Museum & Archives
An award-winning Museum, the Shetland Museum and Archives is situated in the centre of Lerwick. At this modern museum, you’ll learn all about the history of the islands and discover an array of collections. Run by the Shetland Amenity Trust, this is a unique dive into the cultural heritage of the islands.
Broch of Clickimin
A key point of interest in Lerwick is the Clickimin Loch. Dating back to 500 AD, it has immortalised the settlement of travellers who came to the island years ago. Within it, you’ll find the Broch Tower, alongside remains of other historic structures.
Fort Charlotte
Located in the centre of Lerwick, Fort Charlotte is an artillery fort dating to the late 17th century. Built to defend against the Second Dutch War, it features several bastions and other historic features; a fascinating landmark to explore in Lerwick.
Tórshavn
DAY 4
The Faroe Islands' capital, Tórshavn is located on Streymoy Island. It is well-known for its little peninsula-sized ancient town, Tinganes, which is adorned with wooden cottages with grass roofs. Tórshavn Cathedral, which was restored in the 19th century, the Nordic House and the National Gallery of the Faroe Islands are all popular attractions to visit whilst in Torshavn. Established in the 13th century, throughout the years it’s grown to become one of the most inhabited areas in the Faroe Islands, as well as being a very popular tourist hotspot.
Things to do in Tórshavn:
National Gallery
A well-known art gallery with ongoing displays of Faroese artwork in Torshavn, the National Gallery of The Faroe Islands was founded in 1989, and consists of two galleries: one for ancient arts and one named Listaskáli. The museum is situated close to the Nordic House and was designed by prominent architect J.P. Gregoriussen.
The Nordic House
A significant institution, the Nordic House plays a crucial role in portraying the island's culture and history. Presenting art from across the region, it makes for a fascinating visit whilst stopping off in Torshavn.
Tórshavn Cathedral
In the historic district of Torshavn lies Tórshavn Cathedral. The second-oldest church in the Faroe Islands, it was built in 1788, with a white exterior and slate roof. One of the town's top draws, like many others in the Faroe islands, it's a Evangelical-Lutheran National Church.
Seydisfjordur
DAY 5
The most culturally rich and picturesque town in East Iceland, Seydisfjordur is a hub of artists, musicians and outdoorsmen, making it a quirky getaway from the big city. With just 700 residents, it's a breath of fresh air while never being boring. Enjoy a wide range of activities including hiking along the coast, exploring the museums, picking up souvenirs at the arts and crafts market, and playing a round of golf. Whatever you choose to do, you'll have a stunning view to match
Things to do in Seydisfjordur:
Gufufoss Waterfall
The largest in the Seydisfjordur Fjord, the breathtaking Gufufoss waterfall will take your breath away the moment you see it. Not only is this landmark surrounded by beautiful scenery, but accessible walking trails including one that takes you behind the waterfall itself!
Skaftfell
The centre for visual art, it’s an independent art organisation that was founded in 1998. Built within a timber house that dates to the early 20th century, it showcases a variety of local art that captures the beauty of the area.
Skálanes Nature and Heritage Centre
Located within a 1,250 acre nature reserve, the Skalanes Nature and Heritage Centre is an independent field centre that gives visitors the chance to learn about the captivating history and nature of the area.
Akureyri
DAY 6
The town of Akureyri, sometimes known as "The Capital of the North," is located in North Iceland's Eyjafjörur fjord. It is about 62 miles (100 km) from the Arctic Circle, and is the second-largest urban area in Iceland, home to roughly 19,500 people. There are several attractions in this picturesque town, from the Akureyri Botanical Gardens to the Akureyri Museum and Zipline that soars high above a river.
Things to do in Akureyri:
Akureyri Botanical Gardens
Opened in 1957, the Akureyri Botanical Gardens is situated within the Eyjafjord, and has an array of greenery, from trees to perennials and shrubs. A beautiful park to wall around, it’s ideal if you’re looking for a relaxing activity during your stop off in the port town.
Akureyri Museum
Within easy reach of the centre, the Akureyri Museum portrays the life of past inhabitants of the area, from photographs to artefacts. Offering two permanent exhibitions showcasing the ‘early times’, this extraordinary museum will transport you back in time and immerse you into the culture of Iceland.
Akureyri Zipline
If you’re looking for an activity that’s exhilarating from start to finish, look no further than the zipline. An activity that takes up to 2 hours, you’ll soar over the rustling river and steep cliffs, taking in the incredible surrounding scenery. Also giving you an opportunity to enjoy a light hike, this fun activity is any adrenaline-seeker’s dream!
Prince Christian Sound
DAY 9
Southern Greenland contains a waterway called the Prince Christian Sound. Near the southernmost point of Greenland, it divides the mainland from Sammisoq and other islands of the Cape Farewell Archipelago. The prince, who would eventually become King Christian VIII of Denmark, was the namesake of the waterway. A significant highlight when cruising in Greenland, it spans approximately 60 miles, and at times is only as wide as 1,500 feet across. Throughout your time sailing through here, you’ll be granted picturesque scenery, from craggy cliffs to icebergs and breathtaking peaks.
Kangerlussuaq
DAY 13
Home to just 500 inhabitants, Kangerlussuaq is a unique village with a fascinating history waiting to be discovered. Established in World War II, the village was used as a stop over during vital missions. Now it's a hub of outdoor adventure, with exciting activities on offer such as flightseeing over the glaciers, safaris, hiking and more. While your time here may be limited, the adrenaline rush won't be - this is truly a destination for avid explorers!
Nuuk
DAY 14
The capital of Greenland, Nuuk, is a picturesque little town on its southwest coast. With Sermitsiaq mountain as a backdrop, the shoreline is lined with homes in a variety of vibrant colours, and its vast fjord system is famous for its waterfalls, icebergs, and humpback whales. There are several popular attractions in Nuuk that you can visit during your time there, including the Greenland National Museum and Archives, Nuuk Art Museum and the Ukkusissat mountain peak.
Things to do in Nuuk:
Nuuk Art Museum
Opened in 2005, this fascinating attraction is housed within a former Adventist Church. Around 300 paintings and 400 Greenlandic figures make up the museum's exceptional collection of early 20th-century Greenlandic arts and crafts.
Hans Egede Statue
In Nuuk, Greenland, there is a memorial called the Statue of Hans Egede. It honours Hans Egede, a Dano-Norwegian Lutheran missionary who established Nuuk in 1728. The statue is located above Nuuk Cathedral on a hill close to the city's historic Old Nuuk neighbourhood.
Ukkusissat
If you love to hike or you enjoy going on long walks whilst you’re away, you’re in for a real treat. Ukkusissat is an impressive, 722m tall mountain in southwestern Nuuk that offers picturesque views out over the breathtaking Greenland landscapes.
Qaqortoq
DAY 15
Situated in southern Greenland, Qaqortoq lies between picturesque fjords. A colourful town, it’s home to an array of 18th century colonial buildings and has several prominent attractions, such as the Qaqortoq Museum and Tele Museum which exhibit an array of collections showcasing the history of Greenland. There is also a vibrant harbour that offers delicious local cuisine and more. For those that want to enjoy hikes during their time there, there are trails that lead through the mountains.
Things to do in Qaqortoq:
Qaqortoq Museum
Located close to the main square, the Qaqortoq Museum is housed in one of the most historic buildings in the town. Exhibiting an array of artefacts from hunting equipment to Norse dresses and Inuit boats, it’s a unique attraction that’s hugely significant in displaying the town’s history.
Tele Museum
Another prominent museum in Qaqortoq is the Tele Museum. Showcasing the history of Greenland, and all that has occurred since the arrival of Hans Ede in 1732, the exhibits and artefacts within the museum are simply fascinating.
Qaqortoq Harbour
When you arrive in Qaqortoq, make sure to spend time exploring the picturesque harbour, surrounded by beautiful hillsides. Filled with local cuisine, kayaking opportunities and hiking trails that begin in the harbour, it’s the best place to start your adventure in the town.
Reykjavik
DAY 18
Home to some of the most striking buildings you'll ever see, Reykjavik is a small city that packs a powerful punch. Take a dip in one of the many geothermal pools to truly relax, or enjoy a refreshing hike in the great outdoors. A visit to the iconic Hallgrímskirkja Church is a must for architecture enthusiasts, though a simple walking tour around the city will see you discovering stunning designs and street art. Don't forget to leave room for the outstanding local cuisine, from fresh seafood to grilled meats.
Things to do in Reykjavik:
National Museum of Iceland
Step back in time in this fascinating museum located in the heart of the city. Built in 1863, it’s home to a variety of exhibitions showcasing the enthralling history of Iceland, from its maritime past to artefacts capturing the life of original settlers within the country.
Harpa
Situated in the centre of the city, Harpa is an extraordinary concert hall that features a distinct design with coloured glass surrounding its exterior. Host to a range of concerts, conferences, plays, opera performances and more, it’s a must-see when in the city.
Blue Lagoon
Arguably one of the most beloved attractions in Iceland is the Blue Lagoon. Located less than 45 minutes from the city, it has a geothermal spa that’s bright blue. Onsite there is also a cafe, a massage room, restaurants and more to enjoy throughout your time there.
Harwich
DAY 22
The lively and historic coastal town of Harwich is one of the UK's busiest international cruise ports, and provides an excellent glimpse into quintessentially British maritime life. Enjoy a classic fish and chips on the harbour as you watch the ships sail by, or - if you're feeling daring - take part in some watersports yourself. Outdoorsmen will love the gorgeous walks you'll find nearby, as well as the scenic cycle routes.