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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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The compact city of Newcastle has plenty to be discovered during a day onshore. Once an industrial hub, it has successfully transformed into a quirky and stylish destination, popular particularly for its vibrant nightlife. But, as well as the restaurants, bars and clubs, you'll find over 2,000 years of history and architecture thanks to the city's Roman origins. Discover the Roman ruins, the Gateshead Millennium Bridge, many museums, parks and galleries to learn more about Newcastle.
Things to do in Newcastle (Port of Tyne):
Discovery Museum
A scientific and local history museum, The Discovery Museum is located in Blandford Square in Newcastle upon Tyne. There are several local history exhibits there, including the Turbinia ship. Showcasing the renowned maritime history, alongside fashion, science and technology, this diverse museum is fun for all the family.
Newcastle Castle
The castle is situated in the heart of the city, and is a prominent mediaeval fortification that was constructed on the site of an ancient fortress. Within the castle, you’ll find the iconic fortified gatehouse (the Black Gate) as well as the Castle Keep and other impressive features.
Biscuit Factory
Newcastle upon Tyne is home to the contemporary art gallery The Biscuit Factory. The Gallery underwent extensive renovations before opening in 2002, and was originally constructed in the late 19th century. The Biscuit Factory is the UK's largest commercial gallery for art, craft, and design, making it a popular attraction for those visiting the city.
Geiranger, Norway
DAY 3
Found at the very end of Geirangerfjord - a UNESCO World Heritage Site - Geiranger is a quaint, charming village with endless opportunities to get stuck into the great outdoors. From kayaking on the fjord to tasting delectable cheeses to taking in the view from the Skywalk, this laid back destination offers a serene escape from bustling cities, and a real taste of Norwegian culture, history and hospitality.
Things to do in Geiranger, Norway:
Storsæterfossen
If you’re looking for adventure during your time in Geiranger, head to Storsaeterfossen, a waterfall with a beautiful walking trail, which goes behind it! There are two routes you can take to reach the waterfall, which start from the nearby Vesteras farm.
Fossevandring
Foressevandring in Geiranger is a picturesque waterfall that you can access via walkways, platforms and stairs. Granting views out over the fjord, you’ll start your walk at the Norwegian Fjord Centre. With 327 steps to climb, the view you’ll be greeted with will be out of this world.
FIORDO DE GEIRANGER
Another beautiful attraction to visit whilst in Geiranger is Fiordo de Geiranger, a scenic point which gives you views over the fjord - and spans an impressive 15 kilometres. Accessible from the port, the pictures you capture from this viewpoint will look like something out of a dream.
Andalsnes
DAY 4
With just over 3,000 inhabitants, Andalsnes is a small but mighty city, surrounded by staggering mountains. On the shore of Romsdalsfjord, it's one of the most scenic ports of call on a Norwegian fjords cruise, and a great place to find a range of outdoor adventures, such as hiking, mountain biking and kayaking. As well as this, you can find a classic railway to explore Andalsnes,and the Vegmuseum which retells the history of the expansive Trollstigen road.
Things to do in Andalsnes:
Gondola
If you want to take in breathtaking views out over the valleys and mountains, the Romsdalen Gondola is the best way to do it. An state-of-the-art electric cable car, you’ll soar 1,679 metres up to Mount Nesaksla, which sits at an impressive 700 metres above sea level. Taking approximately 10 minutes, when you reach the observation point you can enjoy 360 degree views out across the beautiful surrounding landscapes!
Rampestreken
Alternatively, you can hike up to the Rampestreken viewpoint. A fantastic experience, when you reach the top you’ll have breathtaking views 537 metres above sea level. With the picturesque town of Andalsnes below you, this is an experience unlike anything you’ve had before.
Nesaksla
Taking just over 1 hour, the hike to Mount Nesaksla is a must for anyone that loves to walk. And the moment you reach the awe-inspiring 715 metre summit, the photo opportunities are endless!
Olden
DAY 5
Found at the end of the magical Nordfjord, Olden has a population of just 505 and is home to some of Norway's most breathtaking glaciers. Each point of interest is within walking distance of the cruise port, including tourist information, cafes and a picturesque old church. Take an excursion to the Briksdal Glacier where you can hike to the glacier viewpoint, or hop on the Loen Skylift to the top of Mount Hoven for unforgettable views of the landscape.
Things to do in Olden:
Loen Skylift
If you’re looking to soar high above the Nordfjord, take the impressive Loen Skylift. An aerial tramway, 7 metres per second is the top speed and it is among the steepest in the world with a gradient of up to 60 degrees.
Huaren Viewpoint
Taking 3 hours, this incredible hike takes you up the picturesque Mount Hauren. When you reach the top, you’ll be greeted with an all-encompassing vista of the natural splendour that surrounds Olden. Well worth the effort, you’ll pass a lush forest and other captivating scenery throughout your hike.
Oldevatnet Lake
Located in the valley of Oldedalen, this impressive lake covers just under 8 square kilometres and spans 12 kilometres. Situated between the fjords, the turquoise waters of the lake are like something out of a dream and the surrounding mountains are simply magical.
Skjolden
DAY 6
Skjolden is a picturesque village in Vestland County, Western Norway. It’s part of the Lustre municipality, and located at the head of the Sognefjorden, the longest navigable fjord in the world, making the sail there a spectacle in and of itself. With a small population of only 300 inhabitants, if the busyness of a major city is what you're looking for, you're in the wrong area; on the other hand, if you want peace and quiet together with a breathtaking landscape, you're in the perfect spot. With 3 national parks at its doorstep (Jostedalsbreen, Breheimen and Jotunheimen), alongside a variety of other attractions, you’ll have an unforgettable stop in Skjolden.
Things to do in Skjolden:
Wittgenstein Lodge
The Wittgenstein family was one of the most powerful in the Austro-Hungarian monarchy in the second part of the nineteenth century. Hochreit, Karl Wittgenstein's hunting lodge, was furnished by Hoffmann in 1907 and is situated in a lovely area directly on the lake. Inside, feel like you've been transported back in time as you discover the historic future from the early 19th century.
Åsafossen
A stunning waterfall that is reachable on foot from the cruise port, the Asafossen waterfall is simply stunning. Measuring 180m, this impressive attraction rushes down the slope across the street from Vassbakken Kro & Camping in Skjolden. And over the years, Sherpas from Nepal have strengthened and protected the ascent to the waterfall, making it quite simple to walk up to it.
Skjolden Llamas
If you’ve ever wanted to meet or walk llamas, you’re in for a treat. At this scenic farm you can opt to walk along the lake and get to know these amazing animals. And with the farm being located just 500 metres from the centre of Skjolden, it’s perfectly located for those wanting to stay closer to the ship.
Newcastle (Port of Tyne)
DAY 8
The compact city of Newcastle has plenty to be discovered during a day onshore. Once an industrial hub, it has successfully transformed into a quirky and stylish destination, popular particularly for its vibrant nightlife. But, as well as the restaurants, bars and clubs, you'll find over 2,000 years of history and architecture thanks to the city's Roman origins. Discover the Roman ruins, the Gateshead Millennium Bridge, many museums, parks and galleries to learn more about Newcastle.
Things to do in Newcastle (Port of Tyne):
Discovery Museum
A scientific and local history museum, The Discovery Museum is located in Blandford Square in Newcastle upon Tyne. There are several local history exhibits there, including the Turbinia ship. Showcasing the renowned maritime history, alongside fashion, science and technology, this diverse museum is fun for all the family.
Newcastle Castle
The castle is situated in the heart of the city, and is a prominent mediaeval fortification that was constructed on the site of an ancient fortress. Within the castle, you’ll find the iconic fortified gatehouse (the Black Gate) as well as the Castle Keep and other impressive features.
Biscuit Factory
Newcastle upon Tyne is home to the contemporary art gallery The Biscuit Factory. The Gallery underwent extensive renovations before opening in 2002, and was originally constructed in the late 19th century. The Biscuit Factory is the UK's largest commercial gallery for art, craft, and design, making it a popular attraction for those visiting the city.