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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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Just a short train journey from the heart of bustling London, Tilbury offers the best sights of the city as well as attractions local to the cruise port. Explore Tilbury Fort which played a vital role in the battle against the Spanish Armada, and discover the 1127 Rochester Castle which plays host to numerous events and markets throughout the year. Finally, for a unique sightseeing tour, take a short ferry ride from Tilbury to Gravesend.
Things to do in London Tilbury:
Tilbury Fort
Tilbury Fort is an artillery fort on the north bank of the River Thames. It was formerly known as the Thermitage Bulwark and the West Tilbury Blockhouse. From the 16th century until the Second World War, it secured London's seaward approach. The first fort was constructed here by Henry VIII, and Queen Elizabeth I famously gathered her soldiers nearby to combat the Armada threat. With its network of moats and bastioned outworks, the current fort is perhaps the greatest example of its kind in England.
Coalhouse Fort
A short journey away from the port lies the Coalhouse Fort Park. Dating back to the 1860s, this fascinating coastal defence building holds an array of events throughout the year and is run solely by volunteers.
Guru Nanak Temple
Located just across the river in nearby Gravesend, the Siri Guru Nanak Darbar Gurdwara is a Sikh temple which offers guided tours. Extraordinary in its architecture, it’s an impressive building featuring 5 domes, hand crafted marble and stonework. It took inspiration from the iconic Golden Temple at Amritsar.
Eidfjord
DAY 3
In Norway's Vestland county, Eidfjord serves as the municipality's administrative hub. The village is located on the shores of the picturesque Eid Fjord, a smaller branch of the vast Hardangerfjorden. Beautiful scenery, a warm and welcoming feel and a selection of fascinating attractions can be found here.
Things to do in Eidfjord:
Ravenheart
Immerse yourself in the one-of-a-kind Ravenheart Hardanger. A popular museum within easy reach of the port, you'll discover what it was like to be alive during the Viking ages, and see an array of artefacts, what they ate, as well as historical reconstructions. A fun activity to enjoy during your time in Eidfjord, you'll feel as though you've been transported back in time.
Kråkeskarvet
One of three beaches in the area, this picturesque beach has a small swimming area that features a diving board. A wonderful way to spend a day in Eidfjord, you’ll feel as though you’re in a fairytale when you arrive here.
Eidfjord kyrkje
The Church of Norway's parish church in Eidfjord Municipality, Vestland County, Norway, is known as Eidfjord Church. Serving as the parish church for the Eidfjord area of the Hardanger og Voss prosti in the Diocese of Bjrgvin. The architect Sigurd Sekse's designs were used to construct the rectangular, contemporary-looking red brick church in 1981 and it caters for around 375 people.
Flam
DAY 4
Nestled amongst impressive waterfalls and steep mountains, Flam is a small village where big adventures can be found! As your cruise ship arrives into port, you'll be stunned by the breathtaking Aurlandsfjord and Nærøyfjord, as well as the picturesque village itself, which plays host to traditional, local cuisine and famous breweries. Flam is also home to the renowned Flåmsbana railway, which provides a scenic 20-kilometre railway ride to truly unforgettable sights.
Things to do in Flam:
Railway Museum
Whether you’re interested in railway history or you’re looking for a more unique attraction to visit during your time in Flam, head to the Flam Railway Museum. Here you’ll learn the fascinating stories and history behind the construction of the railway, which is renowned for being the second steepest in Europe. Offering audiovisual guided tours, this immersive attraction gives you a flavour of what it took to construct this iconic railway system.
Flåmsbana
If you’ve got some time to spare during your trip to Flam, hop aboard the Flamsbana. Measuring just over 20km, this railway that connects Flam to Myrdal is one of the most picturesque railway journeys in the world.
Flåm Kirke
Dating back to 1667, this quaint and historic church is located in the heart of Flam, surrounded by picturesque scenery. The church representing the Flam parish and the Diocese of Bjorgvin, it’s still in use today.
Skjolden
DAY 5
Skjolden is a picturesque village in Vestland County, Western Norway. It’s part of the Lustre municipality, and located at the head of the Sognefjorden, the longest navigable fjord in the world, making the sail there a spectacle in and of itself. With a small population of only 300 inhabitants, if the busyness of a major city is what you're looking for, you're in the wrong area; on the other hand, if you want peace and quiet together with a breathtaking landscape, you're in the perfect spot. With 3 national parks at its doorstep (Jostedalsbreen, Breheimen and Jotunheimen), alongside a variety of other attractions, you’ll have an unforgettable stop in Skjolden.
Things to do in Skjolden:
Wittgenstein Lodge
The Wittgenstein family was one of the most powerful in the Austro-Hungarian monarchy in the second part of the nineteenth century. Hochreit, Karl Wittgenstein's hunting lodge, was furnished by Hoffmann in 1907 and is situated in a lovely area directly on the lake. Inside, feel like you've been transported back in time as you discover the historic future from the early 19th century.
Åsafossen
A stunning waterfall that is reachable on foot from the cruise port, the Asafossen waterfall is simply stunning. Measuring 180m, this impressive attraction rushes down the slope across the street from Vassbakken Kro & Camping in Skjolden. And over the years, Sherpas from Nepal have strengthened and protected the ascent to the waterfall, making it quite simple to walk up to it.
Skjolden Llamas
If you’ve ever wanted to meet or walk llamas, you’re in for a treat. At this scenic farm you can opt to walk along the lake and get to know these amazing animals. And with the farm being located just 500 metres from the centre of Skjolden, it’s perfectly located for those wanting to stay closer to the ship.
Bergen
DAY 6
UNESCO World Heritage City, UNESCO City of Gastronomy, and a quintessentially charming Norwegian port town, Bergen is a real haven for architecture enthusiasts, seafood fanatics and outdoor explorers. The iconic Hanseatic Wharf is a great place to start your exploration of Bergen, bringing you to the heart of this enchanting region through museums, galleries, shopping and some of the finest dining spots in Norway.
Things to do in Bergen:
Bergenhus Fortress
In Bergen, Norway, there is a fort called Bergenhus. The castle, one of Norway's oldest and best-preserved stone defences, is situated at the entrance to Bergen port. Early in the 1500s, construction of the fortification at Bergenhus started, and throughout the 1600s, the stronghold underwent continuous reinforcement, reaching its pinnacle development about 1700.
Fløibanen
In the Norwegian city of Bergen, there is a funicular train called the Floibanen. It provides access to the Flyen Mountain, where there are mountain treks and stunning city views, from the city's downtown. It is a popular tourist destination in Bergen and among the most popular in all of Norway.
Bergen Harbour
When sailing into Bergen, you’ll be greeted by beautiful views of the harbour. Aligned with colourful houses, cafes, shops and restaurants, this beautiful harbour is picture-perfect.
London Tilbury
DAY 8
Just a short train journey from the heart of bustling London, Tilbury offers the best sights of the city as well as attractions local to the cruise port. Explore Tilbury Fort which played a vital role in the battle against the Spanish Armada, and discover the 1127 Rochester Castle which plays host to numerous events and markets throughout the year. Finally, for a unique sightseeing tour, take a short ferry ride from Tilbury to Gravesend.
Things to do in London Tilbury:
Tilbury Fort
Tilbury Fort is an artillery fort on the north bank of the River Thames. It was formerly known as the Thermitage Bulwark and the West Tilbury Blockhouse. From the 16th century until the Second World War, it secured London's seaward approach. The first fort was constructed here by Henry VIII, and Queen Elizabeth I famously gathered her soldiers nearby to combat the Armada threat. With its network of moats and bastioned outworks, the current fort is perhaps the greatest example of its kind in England.
Coalhouse Fort
A short journey away from the port lies the Coalhouse Fort Park. Dating back to the 1860s, this fascinating coastal defence building holds an array of events throughout the year and is run solely by volunteers.
Guru Nanak Temple
Located just across the river in nearby Gravesend, the Siri Guru Nanak Darbar Gurdwara is a Sikh temple which offers guided tours. Extraordinary in its architecture, it’s an impressive building featuring 5 domes, hand crafted marble and stonework. It took inspiration from the iconic Golden Temple at Amritsar.