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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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Just a short train journey from the heart of bustling London, Tilbury offers the best sights of the city as well as attractions local to the cruise port. Explore Tilbury Fort which played a vital role in the battle against the Spanish Armada, and discover the 1127 Rochester Castle which plays host to numerous events and markets throughout the year. Finally, for a unique sightseeing tour, take a short ferry ride from Tilbury to Gravesend.
Things to do in London Tilbury:
Tilbury Fort
Tilbury Fort is an artillery fort on the north bank of the River Thames. It was formerly known as the Thermitage Bulwark and the West Tilbury Blockhouse. From the 16th century until the Second World War, it secured London's seaward approach. The first fort was constructed here by Henry VIII, and Queen Elizabeth I famously gathered her soldiers nearby to combat the Armada threat. With its network of moats and bastioned outworks, the current fort is perhaps the greatest example of its kind in England.
Coalhouse Fort
A short journey away from the port lies the Coalhouse Fort Park. Dating back to the 1860s, this fascinating coastal defence building holds an array of events throughout the year and is run solely by volunteers.
Guru Nanak Temple
Located just across the river in nearby Gravesend, the Siri Guru Nanak Darbar Gurdwara is a Sikh temple which offers guided tours. Extraordinary in its architecture, it’s an impressive building featuring 5 domes, hand crafted marble and stonework. It took inspiration from the iconic Golden Temple at Amritsar.
Kirkwall, Orkney Islands
DAY 3
The biggest town in Orkney, Kirkwall is a quaint yet bustling Scottish town that can easily be enjoyed by foot. From the St. Magnus Cathedral to the Bishop's and Earl's Palaces and the Orkney Museum, history lovers can learn more about this charming town. Head to the colourful harbour to admire the sea views, or explore the two beaches to truly admire Scotland's beautiful coastline.
Things to do in Kirkwall, Orkney Islands:
The Orkney Museum
Opened in 1968 and run by the Orkney Islands Council, the Orkney Museum in Kirkwall, Orkney, Scotland, formerly known as Tankerness House Museum, chronicles the history of the Orkney Islands from the Stone Age through the Picts and Vikings to the present.
Highland Park Whisky Distillery
If you love whiskey, learning the history of it and how it’s made, take a trip to the Highland Park Whiskey Distillery. A 18th century, malt-whiskey distillery, you’ll find out all about the drink with a knowledgeable guide.
St. Magnus Cathedral
St. Magnus Cathedral, also known as the "Light in the North," was built in 1137 by the Viking earl Rognvald in memory of his uncle St. Magnus, who was crucified in Kirkwall, the main city of the Orkney Islands.
Trondheim
DAY 5
The third largest city in Norway, Trondheim combines the numerous modern amenities of a cosmopolitan city with traditional Scandinavian history and culture. Discover authentic local cuisine through cafes and restaurants, as well as locally brewed beer. Looking for one of a kind souvenirs? Check out the range of arts and crafts that you won't find anywhere else! For a taste of Trondheim's history, head to the 12th century cathedral and museums.
Things to do in Trondheim:
Nidaros Cathedral
Nidaros Cathedral is located in the heart of Trondheim, and is constructed over the burial site of the prominent ruler, King Olav II (who is also known as the patron saint of the nation of Norway). Beautiful in design, it’s one of the most popular and iconic landmarks in the city.
Old Town Bridge
Also known as Gamble Bybro, this historic bridge was built in 1861 and was designed by Carl Adolf Dahl. Featuring red, decorative arches, it’s often a popular photo spot due to the surrounding colourful houses.
Kristiansten Fortress
Situated on a hill, to the east of Trondheim, the Kristiansten Fortress gained its name from Christian V of Denmark and Norway. Built in 1685, this prominent and unique fortress will make you feel as though you’ve been transported back in time.
Tromsø, Norway
DAY 7
Just 400km from the Arctic Circle, Tromso is known as the 'Gateway to the Arctic' and is teeming with attractions no matter what time of year you visit. With stunning fjords and snow-capped mountains, there's no shortage of outdoor adventures to be found here, as well as a range of historical and cultural landmarks, and authentic, local cuisine. Tromso is also one of the best places to experience the Northern Lights.
Things to do in Tromsø, Norway:
Polar Museum
The Polar Museum is a prominent attraction in Tromso which conveys exhibits showcasing the history of Tromso and the Arctic. Within the museum you’ll find exhibitions about winter trapping, sealing and illustrious characters such as Wanny Wolstad and Henry Rudi. Situated within a colourful 1830s warehouse on the seafront, it also features a museum shop.
Arctic Cathedral
Perhaps the most iconic landmark in Tromso, the Arctic Cathedral (also known as the Tromsdalen Church) is situated close to the Tromso Bridge and the Tromsdalstinden Peak. An active parish church, it has unique architecture and was built in 1965.
Fjellheisen
Alternatively, if you’re looking for breathtaking views over Tromso, head up the Fjellheisen cable car. A dual-gondola cable car, it soars high above the city and up Storsteinen mountain.
Honningsvåg, Norway
DAY 8
The gateway to the North Cape, Honningsvag is a compact city with just 2,800 inhabitants.The star of the show is the North Cape itself, with visits to this otherworldly coast being a popular excursion - stand at the impressive cliff for vast views out to sea and a breath of fresh Arctic air. As well as this, head into town for fresh Arctic seafood and crafts from indigenous Sami residents, or a chilly drink at Artico Ice Bar.
Things to do in Honningsvåg, Norway:
Honningsvåg Church
The church, which was constructed in the Neo-Gothic style, holds a prominent place in the community. After World War II, the people lived in the building, which was built in 1885, while the other buildings were being rebuilt.
North Cape Museum
Also known as Nordkappmuseet, the museum is home to an array of exhibitions, from temporary art displays with pieces created by both local and international artists to information about how the area has developed since the Stone Age and permanent displays covering marine development. Showcasing the cultural heritage of the area, it’s frequently listed as the top things to do in Honningsvag.
Perleporten Kulturhus
A popular performing arts centre, it’s housed within a traditional Nordic house that was rebuilt after the war. See an array of performances here during your stop off, from comedy shows to dramas.
Bergen
DAY 16
UNESCO World Heritage City, UNESCO City of Gastronomy, and a quintessentially charming Norwegian port town, Bergen is a real haven for architecture enthusiasts, seafood fanatics and outdoor explorers. The iconic Hanseatic Wharf is a great place to start your exploration of Bergen, bringing you to the heart of this enchanting region through museums, galleries, shopping and some of the finest dining spots in Norway.
Things to do in Bergen:
Bergenhus Fortress
In Bergen, Norway, there is a fort called Bergenhus. The castle, one of Norway's oldest and best-preserved stone defences, is situated at the entrance to Bergen port. Early in the 1500s, construction of the fortification at Bergenhus started, and throughout the 1600s, the stronghold underwent continuous reinforcement, reaching its pinnacle development about 1700.
Fløibanen
In the Norwegian city of Bergen, there is a funicular train called the Floibanen. It provides access to the Flyen Mountain, where there are mountain treks and stunning city views, from the city's downtown. It is a popular tourist destination in Bergen and among the most popular in all of Norway.
Bergen Harbour
When sailing into Bergen, you’ll be greeted by beautiful views of the harbour. Aligned with colourful houses, cafes, shops and restaurants, this beautiful harbour is picture-perfect.
London Tilbury
DAY 18
Just a short train journey from the heart of bustling London, Tilbury offers the best sights of the city as well as attractions local to the cruise port. Explore Tilbury Fort which played a vital role in the battle against the Spanish Armada, and discover the 1127 Rochester Castle which plays host to numerous events and markets throughout the year. Finally, for a unique sightseeing tour, take a short ferry ride from Tilbury to Gravesend.
Things to do in London Tilbury:
Tilbury Fort
Tilbury Fort is an artillery fort on the north bank of the River Thames. It was formerly known as the Thermitage Bulwark and the West Tilbury Blockhouse. From the 16th century until the Second World War, it secured London's seaward approach. The first fort was constructed here by Henry VIII, and Queen Elizabeth I famously gathered her soldiers nearby to combat the Armada threat. With its network of moats and bastioned outworks, the current fort is perhaps the greatest example of its kind in England.
Coalhouse Fort
A short journey away from the port lies the Coalhouse Fort Park. Dating back to the 1860s, this fascinating coastal defence building holds an array of events throughout the year and is run solely by volunteers.
Guru Nanak Temple
Located just across the river in nearby Gravesend, the Siri Guru Nanak Darbar Gurdwara is a Sikh temple which offers guided tours. Extraordinary in its architecture, it’s an impressive building featuring 5 domes, hand crafted marble and stonework. It took inspiration from the iconic Golden Temple at Amritsar.