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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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Just a short train journey from the heart of bustling London, Tilbury offers the best sights of the city as well as attractions local to the cruise port. Explore Tilbury Fort which played a vital role in the battle against the Spanish Armada, and discover the 1127 Rochester Castle which plays host to numerous events and markets throughout the year. Finally, for a unique sightseeing tour, take a short ferry ride from Tilbury to Gravesend.
Things to do in London Tilbury:
Tilbury Fort
Tilbury Fort is an artillery fort on the north bank of the River Thames. It was formerly known as the Thermitage Bulwark and the West Tilbury Blockhouse. From the 16th century until the Second World War, it secured London's seaward approach. The first fort was constructed here by Henry VIII, and Queen Elizabeth I famously gathered her soldiers nearby to combat the Armada threat. With its network of moats and bastioned outworks, the current fort is perhaps the greatest example of its kind in England.
Coalhouse Fort
A short journey away from the port lies the Coalhouse Fort Park. Dating back to the 1860s, this fascinating coastal defence building holds an array of events throughout the year and is run solely by volunteers.
Guru Nanak Temple
Located just across the river in nearby Gravesend, the Siri Guru Nanak Darbar Gurdwara is a Sikh temple which offers guided tours. Extraordinary in its architecture, it’s an impressive building featuring 5 domes, hand crafted marble and stonework. It took inspiration from the iconic Golden Temple at Amritsar.
Ronne, Bornholm. Denmark
DAY 4
The town of Ronne, Bornholm, is just a 30 minute walk or short shuttle ride from the cruise port, making it a great stop for a laidback walking tour. The quaint cobbled streets and charming gardens provide a perfect backdrop for discovering the history of this small town, and with ancient buildings to explore such as St. Michael's Church and the Ronne Theatre, you'll be taken back in time. For outdoor excursions, the beaches and biking routes are particularly popular for their stunning views.
Things to do in Ronne, Bornholm. Denmark:
Hammershus Ruins
A medieval era fortification, the Hammershus Castle Ruins was restored in 1900, after being partially demolished in 1750. A fascinating attraction to discover, it's frequently voted as the most popular site in Bornholm.
Bornholms Museum
A cultural history museum, here you'll learn all about the area through a number of collections and exhibits. A captivating attraction in Ronne, you'll feel fully immersed into the history of the area after a visit here.
Visby, Gotland. Sweden
DAY 5
Situated on the Swedish Island of Gotland in the Baltic sea, Visby is one of Scandinavia's best preserved medieval towns. Follow the labyrinth of quaint cobblestone streets to picturesque cottages and ancient Gothic churches, and discover the 12th century history of this hidden gem. Whether you're looking for a simple walking tour to admire the historic architecture, or are looking to get stuck into museums, ruins and cathedrals, Visby is a must-visit for a glimpse into Scandinavia's past.
Things to do in Visby, Gotland. Sweden:
DBW Park
One of the most upscale parks in the city is DBW Park, which is situated on the shore of the Baltic Sea. In addition to several walking and jogging trails, and a variety of native and foreign species, this botanical park also has lush trees and vibrant flowers. A must when you visit the city, its tranquil atmosphere will be a welcome break from the hustle and bustle.
Kneippbyn
A short journey from Visby is the Kneippbyn theme park. Full of waterslides, rides and live performances throughout the day, it’s inspired by the iconic Pippi Longstocking films and is a fun day out for all the family.
Lummelunda
The Lummelunda Cave is situated in a nature preserve north of Visby on the Swedish island of Gotland. One of the longest caverns in Sweden, the investigated portion of this karst cave is nearly 4.5 km long.
Klaipeda, Lithuania
DAY 6
As Lithuania's only port, Klaipeda boasts a fascinating history, as well as exciting events such as summer sea festivals and tall ship regatas. To get to know the heart of this scenic port, stop by the Lithuanian Sea Museum (not finished) or take a wander through its quaint Old Town for boutique shopping, cosy bars and authentic cuisine. Finally, don't forget to visit the iconic and creepy Black Ghost sculpture emerging from the water!
Things to do in Klaipeda, Lithuania:
Sea Museum
If you love wildlife, during your time in Klaipeda, you should visit the sea museum. A wonderful family-friendly day out, this aquarium is home to an array of sea animals, from dolphins to sea lions, along with fascinating exhibitions that the whole family will love.
Smiltynės Beach
During your time in Klaipeda, you can jump on a ferry and head to this beautiful beach. A tourist hotspot, it features picturesque golden sands and beautifully clear water. A great way to spend a sunny day, you can relax and unwind away from the hustle and bustle.
Museum of Clocks
A unique attraction to visit whilst in Klaipeda is the Museum of Clocks. Featuring contemporary and vintage timepieces, you’ll learn about the history of watchmaking and what it takes to create these marvels of engineering.
Gdansk (Gdynia), Poland
DAY 7
Beginning as a humble fishing village, Gdynia has since established itself as one of Poland's main harbours. Though almost all attractions are modern and contemporary, visitors will find traces of historic architecture, such as the 17th-century neo-Gothic manor house. Explore the numerous museums to dive in deeper on the past at the Warship Museum, or if you're just looking to relax and enjoy leisurely outdoor activities, head to the city beach.
Things to do in Gdansk (Gdynia), Poland:
Gdynia Aquarium
With over 2000 fish and other aquatic animals, the Gdynia Aquarium is a wonderful place to spend your day whilst in the vibrant port city. Part of the National Marine Fisheries Research Institute, no matter who you're travelling with, you'll have a great time exploring it.
Science Centre
If you love all things scientific, head to the innovative and impressive Experyment Science Centre. Featuring an interactive exhibition, it's the ultimate attraction for creative experimentation. Enjoy workshops, events and more here.
Orłowo Pier
If the weather is fair throughout your cruise, the Orlowo Pier is a beautiful place to explore, offering picturesque sea views and plenty of places to sit and take in the scenery.
London Tilbury
DAY 10
Just a short train journey from the heart of bustling London, Tilbury offers the best sights of the city as well as attractions local to the cruise port. Explore Tilbury Fort which played a vital role in the battle against the Spanish Armada, and discover the 1127 Rochester Castle which plays host to numerous events and markets throughout the year. Finally, for a unique sightseeing tour, take a short ferry ride from Tilbury to Gravesend.
Things to do in London Tilbury:
Tilbury Fort
Tilbury Fort is an artillery fort on the north bank of the River Thames. It was formerly known as the Thermitage Bulwark and the West Tilbury Blockhouse. From the 16th century until the Second World War, it secured London's seaward approach. The first fort was constructed here by Henry VIII, and Queen Elizabeth I famously gathered her soldiers nearby to combat the Armada threat. With its network of moats and bastioned outworks, the current fort is perhaps the greatest example of its kind in England.
Coalhouse Fort
A short journey away from the port lies the Coalhouse Fort Park. Dating back to the 1860s, this fascinating coastal defence building holds an array of events throughout the year and is run solely by volunteers.
Guru Nanak Temple
Located just across the river in nearby Gravesend, the Siri Guru Nanak Darbar Gurdwara is a Sikh temple which offers guided tours. Extraordinary in its architecture, it’s an impressive building featuring 5 domes, hand crafted marble and stonework. It took inspiration from the iconic Golden Temple at Amritsar.