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Job Vacancies at Iglu



Full Time Cruise Sales Consultants

Are you an experienced cruise holiday agent?

Due to our recent, and ongoing, phenomenal growth we're looking for experienced cruise holiday sales consultants who offer excellent customer service and excel in a busy sales environment.

Our team is expertly supported by an experienced after sales team to allow the sales team to focus solely on taking hot enquiries as quickly and effectively as possible.

The targets are challenging but very achievable and the rewards are industry leading. All incentives, familiarisation trips and prizes are paid to the team directly.

Come and join one of our busy sales teams located in our Wimbledon or Portsmouth offices, home-workers are also welcome.

OTE £37K (basic + generous commission + bonus)

Sound like you? Come and join our busy travel agency based in Wimbledon.

To apply, please email recruitment@iglu.com with your CV and a covering letter.

Due to the high volume of applicants, only successful candidates will be contacted.



Customer Care Executive

We are looking for people who are passionate about delivering the highest standards of service to our customers. Due to our phenomenal growth, we are seeking to expand our Customer Care team. The post holder will ensure the high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings. They will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Care role or in the Travel industry is preferable.
Reports to: Customer Care Team Leader

Responsibilities

  • Effectively fulfilling the booking once the sale has been made
  • Answering customer queries by phone and email
  • Resolving problems of customers on holiday
  • Updating internal system with flight and holiday information and informing customers of any changes to their existing details
  • Identifying and resolving any errors/discrepancies between tour operator and in-house information
  • Informing customers of accommodation, flight and itinerary changes and cancellations
  • Handling of customer complaints
  • Calming and advising customers appropriately
  • Liaising with tour operators to provide the best possible resolution for our customers
  • Completing additions and amendments to bookings
  • Fulfilling added benefit orders and communicating with Commercial team
  • Working closely with other departments to ensure smooth running of operation
  • Logging notes of all communication
  • Ancillary Sales and seeking up-sell opportunities
  • Booking retention and cross-selling customers to alternative holidays

Personal Qualities/Skills

  • Strong verbal and written communication skills
  • Ability to communicate effectively both internally and externally at all levels
  • Strong understanding of our products
  • PC literate – knowledge of Word and Excel
  • Basic knowledge of ABTA/ATOL regulations
  • Professional nature
  • Excellent time management skills
  • Ability to work under pressure and independently
  • Organisational skills and ability to multi-task
  • Proactive & enthusiastic
  • Supportive team player

To apply, please email recruitment@iglu.com with your CV and a covering letter.


Tailor Made Executive

The tailor-made administrator will have responsibility for checking the accuracy of tailor made bookings, both from a booking logic perspective and costing versus supplier invoice. They will work in a timely manner to check invoices and issue tickets, ensuring all ticketing deadlines are met. They will provide an efficient, high level of customer service in the post booking period. They will liaise with the sales team & suppliers to resolve any discrepancies or queries with the booking and ensure all amendments are actioned.
The post holder will report directly to the Tailor Made Team Leader

Responsibilities

  • Running a daily report of all tailor-made bookings
  • Running a daily report of any imminent ticketing deadlines
  • Checking the ‘logic’ of the booking i.e. transfer goes after flight lands etc
  • Checking all details on invoices / tickets
  • Sending out client documentation – invoices / tickets
  • Negotiating with suppliers on amendment charges and other issues
  • Communicating with the sales team to resolve errors/discrepancies on bookings
  • Chasing operators for outstanding documents in a timely manner to ensure all elements have been booked with the supplier
  • Answering customer questions regarding travel documentation
  • Dealing with any issues on a ad hoc basis

Personal Qualities/Skills

  • Excellent attention to detail
  • Excellent time management skills
  • Ability to work to tight deadlines
  • Able to solve problems in a timely manner
  • The ability to communicate effectively and professionally both internally and externally at all levels

Book with Confidence

Iglu Cruise - Ten years of Expertise

We are ATOL Holders and members of ABTA for your financial protection.

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"... Just wanted to thank you guys for organising the best cruise we have ever had, the Stateroom was perfectly picked for us, and we can't thank you enough.

Regards ”

Pete Chambers
(May 2016)

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