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Iglu Cruise News - Iglu.com has been shortlisted for the 2016 Best Place for Women to Work Award at the Shine Awards 


Job Vacancies at Iglu


Full Time Cruise Sales Consultants

Are you an experienced cruise holiday agent?

Due to our recent, and ongoing, phenomenal growth we're looking for experienced cruise holiday sales consultants who offer excellent customer service and excel in a busy sales environment.

Our team is expertly supported by an experienced after sales team to allow the sales team to focus solely on taking hot enquiries as quickly and effectively as possible.

The targets are challenging but very achievable and the rewards are industry leading. All incentives, familiarisation trips and prizes are paid to the team directly.

Come and join one of our busy sales teams located in our Wimbledon or Portsmouth offices, home-workers are also welcome.

OTE £41K (basic + generous commission + bonus)

Sound like you? Come and join our busy travel agency based in Wimbledon.

To apply, please email recruitment@iglu.com with your CV and a covering letter.

Do you speak a European language? If so, please include these on your application to us.

Due to the high volume of applicants, only successful candidates will be contacted.



Customer Care Executive

We are looking for people who are passionate about delivering the highest standards of service to our customers. Due to our phenomenal growth, we are seeking to expand our Customer Care team. The post holder will ensure the high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings. They will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Care role or in the Travel industry is preferable.
Reports to: Customer Care Team Leader

Responsibilities

  • Effectively fulfilling the booking once the sale has been made
  • Answering customer queries by phone and email
  • Resolving problems of customers on holiday
  • Updating internal system with flight and holiday information and informing customers of any changes to their existing details
  • Identifying and resolving any errors/discrepancies between tour operator and in-house information
  • Informing customers of accommodation, flight and itinerary changes and cancellations
  • Handling of customer complaints
  • Calming and advising customers appropriately
  • Liaising with tour operators to provide the best possible resolution for our customers
  • Completing additions and amendments to bookings
  • Fulfilling added benefit orders and communicating with Commercial team
  • Working closely with other departments to ensure smooth running of operation
  • Logging notes of all communication
  • Ancillary Sales and seeking up-sell opportunities
  • Booking retention and cross-selling customers to alternative holidays

Personal Qualities/Skills

  • Strong verbal and written communication skills
  • Ability to communicate effectively both internally and externally at all levels
  • Strong understanding of our products
  • PC literate – knowledge of Word and Excel
  • Basic knowledge of ABTA/ATOL regulations
  • Professional nature
  • Excellent time management skills
  • Ability to work under pressure and independently
  • Organisational skills and ability to multi-task
  • Proactive & enthusiastic
  • Supportive team player

To apply, please email recruitment@iglu.com with your CV and a covering letter.


Tailor Made Executive

The tailor-made administrator will have responsibility for checking the accuracy of tailor made bookings, both from a booking logic perspective and costing versus supplier invoice. They will work in a timely manner to check invoices and issue tickets, ensuring all ticketing deadlines are met. They will provide an efficient, high level of customer service in the post booking period. They will liaise with the sales team & suppliers to resolve any discrepancies or queries with the booking and ensure all amendments are actioned.
The post holder will report directly to the Tailor Made Team Leader

Responsibilities

  • Running a daily report of all tailor-made bookings
  • Running a daily report of any imminent ticketing deadlines
  • Checking the ‘logic’ of the booking i.e. transfer goes after flight lands etc
  • Checking all details on invoices / tickets
  • Sending out client documentation – invoices / tickets
  • Negotiating with suppliers on amendment charges and other issues
  • Communicating with the sales team to resolve errors/discrepancies on bookings
  • Chasing operators for outstanding documents in a timely manner to ensure all elements have been booked with the supplier
  • Answering customer questions regarding travel documentation
  • Dealing with any issues on a ad hoc basis

Personal Qualities/Skills

  • Excellent attention to detail
  • Excellent time management skills
  • Ability to work to tight deadlines
  • Able to solve problems in a timely manner
  • The ability to communicate effectively and professionally both internally and externally at all levels

To apply, please email recruitment@iglu.com with your CV and a covering letter.


Tailor Made Product Manager

This is an exciting new opportunity within the thriving & expanding Tailor Made Cruise team. You will forge and develop relationships with key ground, airline & Cruise line partners to build unique & exciting cruise holidays that will be integrated within the current Iglu and Planet Cruise ocean cruising websites. The Product Manager is responsible for driving the product forward, and for ensuring products are well maintained, promoted and competitively priced. The role is base in Portsmouth/Wimbledon based with a flexible work pattern worked over a forty hour week (typically Monday-Friday 9am- 6pm) but flexibility will be required to cover busy times and TV shows.
The post holder will report directly to the Tailor Made Team Leader

Responsibilities

  • Through previous experience & knowledge you will be able to identify gaps in the market. Be able to source applicable content to build & price product competitively.
  • Be experienced in effectively positioning, marketing & merchandising product to optimise sales & margin
  • Continually monitor competitor markets to ensure we are best in market at all times.
  • Work alongside the Marketing department to factor in marketing activity for key campaigns and to help plan the relevant activity to maximise returns.
  • Weekly/monthly dashboard reporting to Head of Tailor Made on KPI and targets
  • Actively engage with the business to ensure two way communication lines are open at all times and to communicate effectively to Sales teams any new/ information
  • To work alongside the Commercial Managers to deliver complementary product that will achieve cruise line objectives & targets,
  • Develop & Manage Product Executives

Personal Qualities/Skills

  • Enthusiastic and tenacious with a strong desire to succeed
  • Self motivated & can hit the ground running to develop & drive incremental sales
  • Excellent ground & airline product knowledge
  • With at least one destination area of expertise
  • Previous cruise line, ship and destination knowledge is desired
  • Previous commercial/account management experience (within travel/cruise)
  • People focussed with a passion for driving sales and campaigns
  • Excellent attention to detail with excellent IT and system skills
  • Able to communicate and negotiate effectively at all levels using all media
  • Highly organised, able to multi-task and work under pressure to achieve deadlines
To apply, please email recruitment@iglu.com with your CV and a covering letter.

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What our customers say

"... I would just like to thank you for your caring, professional and friendly attention to my partner's anxiety regarding our Christmas cruise on Ventura. I won't bore you with the details...but you made one hell of a difference.. thank you x  ”

R. T.
(November 2016)

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