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Iglu Concierge Service

The newly launched Iglu Concierge Service will offer our loyal and highly valued guests an exclusive personalised customer service experience from the start to the end of your cruise holiday journey.

We have a dedicated team that will take care of any pre-departure queries and requests as-well as a reassuring welcome home service. They are on hand to offer a convenient and exclusive service for Iglu guests to easily get the information they need.

Some of the services your Iglu Concierge will offer include:

Pre-departure Advice Service

• A pre-departure advice service to help with any add-ons or extras including excursions, insurance, parking, upgrades and drinks packages.

Bon Voyage Call

• A Bon voyage call to ensure you are all set for your holiday and iron out any last minute issues you may have.

Welcome Home Service

• A welcome home service to find out about your cruise holiday. This is a great way for you to share your experience with us and be featured in website reviews, photo sharing and other cruise fun.

Personal Invitations

• Invitations to exclusive upcoming events including ship day visits.

Our team of Concierge agents are experienced cruise agents who have worked in the industry for many years. They look forward to dedicating their expertise and friendly service to help you get the most out of your cruise and offer a five star service to reward you for your loyalty with Iglu Cruise.

If you would like to contact one of our Concierge agents please phone 020 825 43534 or email

Iglu Concierge Service

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We are ATOL Holders and members of ABTA for your financial protection.

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What our customers say

"... Just want to thank Alice for amazing service yesterday. Painless, efficient booking of my next cruise made it a real pleasure.

Regards ”

N Thomson
(September 2016)

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