Grandeur of the Seas
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Grandeur of the Seas Reviews

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4.0
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Based on 39 reviews
Cabin
4.1
Service
4.3
Excursions
4
Dining
4.3
Activities
3.7
Value for money
3.9
Entertainment
3.7
star star star half star no star

Fab cruise for the price but if I'd paid a lot more as some had for the ship, I would be disappointed. Value for money for the price we got with you was great even on one of the oldest ships in the Royal Caribbean fleet.

couple
couple
6-10 cruises Interior Guarantee
28 Apr 2022
star star star star half star

Grandeur is ideal for couples and small children but the larger ships are better appointed for teenagers.

user
user
6-10 cruises Interior
27 Apr 2022
star star star star half star

Only criticism was in Great Gatsby restaurant being asked maybe 20 times in one sitting by 2- 3 waiting staff how our day was, how's the food etc. You'd get the senior waiter coming around twice and asking exactly the same questions - obviously with the numbers being served he'd understandably forgotten he'd already seen us and didn't have anything other than the standard set of questions to ask. Otherwise a great, memorable week. Lovely to see local Caribbeans getting subsidised to see some if the wider region they live in too.

couple
couple
2-5 cruises Ocean View Guarantee
20 Apr 2022
star star star no star no star

once at the dock we were met by very rude port staff having a go at us as we didnt understand what was going on. the final (and unessassery lft test at the dock was a joke. it took hours to do due to poor organisation. on only confirmed the test we took the day before. there wasnt much for my 7 year old to do on the ship but we were ok with this as it was a time for us as a family to spend time together but she did want to do the climbing wall. we turned up at the right time to find a member of staff sat on his phone and totally ignored us for some time. he finally told us that the wall was open yesterday but not today as it needed parts. he said we can go on it on the next cruise!?! that was an unbelievable remark and he then went back to playing on his phone. We needed sun tan lotion one morning and due to covid we couldnt go to the port till the pm for our excursion so we asked on the ship. we were told we couldnt get any till 6.30pm when the shop opened. this is appoling treatment and we had to point out that with two young children and the risk of skin cancer sun screen is important someone finally let us purchase some from the ship. this is shocking. i had set up my credit card to pay for the on ship expenses to get a letter telling me to pay in cash. i went to guest services to be told that my card had been refused and i had to call my bank to sort it. i did and after a very expensive call due to roaming charges i was told the issue was not with my card but with the boat payment system. i highlighted this and was told ow we could have given you a call to the bank. i am out of pocket for an error by Royal Caribbean staff and the rudeness was shocking. i attempted to make a complaint there and then and was just told to email this email address. We took an excursion in St Lucia to the beach. i understand this is not royal caribbean's fault but i feel you should be aware that once we were crammed into a sun lounger we were surrounded by 7 or 8 young men who were selling drugs on the beach. what made this worse was a number of your guests who were sat next to us then smoked them blowing smoke towards my 3 and 7 year old. i do know you have no control over this but it is very concerning this activity was taking place so close you young children. we couldnt move due to no room on the beach so ended up stood in the sea....but still able to smell the smoke. we were told we had to be off the ship at 10am on the last day. i totally understand this as the ship needs to get ready for the next cruise but when it ment was were were stuck in an airport for over 10 hours till our flight in the evening. this is poor service as well. yes i know we could of spent more money on an excursion but we had spend hundreds of pounds on what i see as wasnt needed. i am shocked and appalled at the very poor treatment we received from Royal Caribbean.

family
family
1 cruise Ocean View
13 Apr 2022
star star star star no star

Old ship, cabin small and dated. Dinner clashed with shows as only one performance. However, the service was excellent.

couple
couple
2-5 cruises Balcony Guarantee
11 Apr 2022
star star star star half star

Very good cruise with great service by Royal Caribbean and nice to be on a smaller ship!

couple
couple
2-5 cruises Balcony Guarantee
31 Mar 2022
star star star half star no star

Royal Caribbean clearly on a maximise profit journey with little thought for customers. E.g. £100 for internet for a week, £1,003 drinks package for 2 and that was the discounted rate! Unlikely to go with them again.

couple
couple
10+ cruises Spacious Ocean View
30 Mar 2022
star star star half star no star

All a bit dysfunctional with poor organisation at ports. On board prices and excursions were exorbitant. Ship was looking very tired and perhaps needs to be given some garden leave. Entertainment was also very poor, on-board shows were really bad. Great food, great service and what appeared to be a very happy staff though.

user
user
10+ cruises Inside
24 Mar 2022
star star star star no star

Added tips to already expensive drinks, plus daily gratuities, plus asking for voluntary tips... comes across as a bit of a of a money grab by Royal Caribbean.

family
family
2-5 cruises Inside
23 Mar 2022
star star star half star no star

Staff and service very good. Food good but Windjammer was not open at night so no real alternative to the main dining room. Entertainment was hit and miss. Lacked a bit of atmosphere but that was due to low numbers on ship due to covid.

couple
couple
6-10 cruises Inside
21 Mar 2022