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I need to cancel my cruise. Can I get a full refund?

In the first instance, please let us know in writing that you need to cancel by contacting customercare@iglu.com .
 
We will be able to provide you a quote for cancelling. Please note, as a minimum, the cruise line will retain your deposit. If you are within 13 weeks of travel, the cancellation cost may be higher. Please refer to the operator's terms and conditions (linked to from your Booking Acknowledgement) for more information.

We recommend that you purchase appropriate insurance that offers cover for cancellation should you be unable to travel.

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What our customers say

"... I would just like to thank you for your caring, professional and friendly attention to my partner's anxiety regarding our Christmas cruise on Ventura. I won't bore you with the details...but you made one hell of a difference.. thank you x  ”

R. T.
(November 2016)

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