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How do I cancel my booking?

All cancellations must be presented to Iglu.com Ltd in writing at: Customer Care, Iglu.com Ltd., 165 The Broadway, London, SW19 1NE or customercare@iglu.com.

Once your cancellation has been received by us, it can take up to 24 hours to inform our suppliers and receive confirmation that a cancellation has been processed.

Please bear this in mind when calculating your cancellation costs.

Iglu.com reserve the right to charge a £50.00 per person cancellation fee in addition to the charges outlined in the supplier's terms and conditions.

Please note that the cancellation charges are based on the full booking value as shown on your supplier invoice.

Any discounts offered by Iglu.com will be removed upon cancellation and will not be taken into account when calculating your cancellation fee.

Any refunds will only be actioned once we have received the cancellation invoice from the cruise line.

Please note that cruise lines issue cancellation invoices, not us and therefore we can't give you a time frame on their issue. However as a general rule if you have not had your cancellation invoice within a month of the receipt of the acknowledgement of you cancellation, please do let us know. Call 0208 544 6403 and speak to a memeber of the invoice team.

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Phone: 0208 544 6402
Email: customercarecruise@iglu.com
Tweet us: twitter.com/iglucruise

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What our customers say

Thank you for the usual Iglu super service. For some reason on checking onto the ship we were upgraded from our balcony cabin to Yacht Club Class on 16th Deck – we felt like VIPs the whole time. As one other family who had booked through Iglu were also upgraded (they travelled out of Gatwick same holiday dates as us) we believe the VIP or VICompany was Iglu, not us. We could only conclude that MSC wanted to impress Iglu customers. Whatever the reason, it certainly helped considerably to add to our enjoyment of the holiday. thanks again and a very Happy New Year to all at Iglu.
Elizabeth Boyle
(January 2015)

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