Good morning, we have expert advice,
best prices & exclusive cruise deals
on the widest selection of cruises
online.
Search Site / Enter Cruise ID
Expert Advice and Booking
0203 848 3600
We're Closed

How do I cancel my booking?

All cancellations must be presented to Iglu.com Ltd in writing at: Customer Care, Iglu.com Ltd., 165 The Broadway, London, SW19 1NE or customercare@iglu.com.

Once your cancellation has been received by us, it can take up to 24 hours to inform our suppliers and receive confirmation that a cancellation has been processed.

Please bear this in mind when calculating your cancellation costs.

Iglu.com reserve the right to charge a £50.00 per person cancellation fee in addition to the charges outlined in the supplier's terms and conditions.

Please note that the cancellation charges are based on the full booking value as shown on your supplier invoice.

Any discounts offered by Iglu.com will be removed upon cancellation and will not be taken into account when calculating your cancellation fee.

Any refunds will only be actioned once we have received the cancellation invoice from the cruise line.

Please note that cruise lines issue cancellation invoices, not us and therefore we can't give you a time frame on their issue. However as a general rule if you have not had your cancellation invoice within a month of the receipt of the acknowledgement of you cancellation, please do let us know. Call 0208 544 6403 and speak to a memeber of the invoice team.

Search FAQs

Send a Question

Contact

Phone: 0203 696 9453
Email: customercarecruise@iglu.com
Tweet us: twitter.com/iglucruise

Book with Confidence

Iglu Cruise - Ten years of Expertise

We are ATOL Holders and members of ABTA for your financial protection.

fv
Feefo logo
best price guarantee
Search Cruises
Your Shortlist

You do not currently have any cruises in your shortlist.

View Our Awards

View Our Awards

What our customers say

"... Thank you for sorting our holiday out. It's very much appreciated and I value your customer service. It will make such a difference.

Regards ”

Cathy Webb
(August 2016)

Read more feedback