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How do I cancel my booking?

All cancellations must be presented to Iglu.com Ltd in writing at: Customer Care, Iglu.com Ltd., 165 The Broadway, London, SW19 1NE or customercare@iglu.com.

Once your cancellation has been received by us, it can take up to 24 hours to inform our suppliers and receive confirmation that a cancellation has been processed.

Please bear this in mind when calculating your cancellation costs.

Iglu.com reserve the right to charge a £50.00 per person cancellation fee in addition to the charges outlined in the supplier's terms and conditions.

Please note that the cancellation charges are based on the full booking value as shown on your supplier invoice.

Any discounts offered by Iglu.com will be removed upon cancellation and will not be taken into account when calculating your cancellation fee.

Any refunds will only be actioned once we have received the cancellation invoice from the cruise line.

Please note that cruise lines issue cancellation invoices, not us and therefore we can't give you a time frame on their issue. However as a general rule if you have not had your cancellation invoice within a month of the receipt of the acknowledgement of you cancellation, please do let us know. Call 0208 544 6403 and speak to a memeber of the invoice team.

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Phone: 0208 544 6402
Email: customercarecruise@iglu.com
Tweet us: twitter.com/iglucruise

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Vote for us in the Cruise International Awards 2014

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View Our Awards Including
14 awards in 2013

What our customers say

We would like to say a big thank-you for our amazing holiday on the Regal Princess ship, she was beautiful. The staff were lovely, helpful, charming people who couldn't do enough for us. The ports of call were all amazing. A big thank you to Les Whiting who booked our holiday, we will recommend Iglu to all our friends and can't wait to book again. From start to finish this was truly an amazing holiday.


Carol & George Lindsay
(July 2014)

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