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How do I cancel my booking?

All cancellations must be presented to Iglu.com Ltd in writing at: Customer Care, Iglu.com Ltd., 165 The Broadway, London, SW19 1NE or customercare@iglu.com.

Once your cancellation has been received by us, it can take up to 24 hours to inform our suppliers and receive confirmation that a cancellation has been processed.

Please bear this in mind when calculating your cancellation costs.

Iglu.com reserve the right to charge a £50.00 per person cancellation fee in addition to the charges outlined in the supplier's terms and conditions.

Please note that the cancellation charges are based on the full booking value as shown on your supplier invoice.

Any discounts offered by Iglu.com will be removed upon cancellation and will not be taken into account when calculating your cancellation fee.

Any refunds will only be actioned once we have received the cancellation invoice from the cruise line.

Please note that cruise lines issue cancellation invoices, not us and therefore we can't give you a time frame on their issue. However as a general rule if you have not had your cancellation invoice within a month of the receipt of the acknowledgement of you cancellation, please do let us know. Call 0208 544 6403 and speak to a memeber of the invoice team.

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Phone: 0208 544 6402
Email: customercarecruise@iglu.com
Tweet us: twitter.com/iglucruise

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14 awards in 2013

What our customers say

Iglu made the whole process effortless, regular emails giving updates and all documents sent to download. Advisors were happy to help and just a phone call away. The holiday was fantastic on Ventura with so much to do and shows to see. All the staff onboard were brilliant. Only been back for one day and my wife is back on Iglu website looking for another cruise!
Martin Terry
(November 2014)

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