Author: Shirley Robinson
Just back from a cruise round Norway. Had a great time despite poor weather. We appreciated the on €350 board credit from Iglu, although Holland America don't make it easy to use as you can only access it once you are on board. As I wanted to book trips and restaurants prior to departure (which cost in excess of €700) I had to pay for them up front and then try to get them to refund the on-board credit once I was on board (as instructed by their help line). This sounds easier to do than it turned out, and until I get my credit card bill I'm not convinced it will have been done correctly. We also appreciated the 3 bottles of wine from Iglu, which were waiting in our cabin. The staff on board were happy for us to take them and drink in the restaurants. We also appreciated the 2 €50 soda cards, however, despite our best efforts we only used about €30 dollars on one, and the other card went unused. Unless it's one big family booking, one €50 card would be ample for two adults on a one week cruise, so Iglu could save some money there. Overall I'd be very happy to book with Iglu again. Thanks.